AI Automation Engineer, Harvey

• 5+ years of experience in automation engineering, with demonstrated experience designing and building API integrations
• Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment
• Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI
• Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure
• Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight
• Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly
• Comfort working in documentation-heavy or content-ops environments

Desirable

• Harvey's Customer Education team is defining what best-in-class AI education looks like for legal professionals, and we're building the technical infrastructure to make that possible at scale
• We are looking for an Automation Engineer to own the systems behind Harvey Academy and the help center, from AI agents and automation pipelines to video content and beyond
• You will partner directly with the Customer Education Strategist Lead, content specialists, and cross-functional teams to translate educational strategy into production-grade technical solutions
• This is a high-autonomy role with direct ownership of systems that shape the customer experience at a category-defining legal AI company
• This is a rare opportunity to be the technical mind embedded within a high-performing, strategy-driven team
• You'll be the person who looks at a manual, time-intensive content operation and replaces it with something smarter, faster, and scalable
• AI-powered content generation, automated publishing pipelines, and personalized learning at scale are challenges the industry is still figuring out
• The solutions you build will directly determine how quickly Harvey's customers become experts on the platform
• If you're an engineer who wants outsized influence, a short path from idea to impact, and the chance to help define what generative AI education looks like, this is that role
• Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center
• Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing
• Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet
• Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem
• Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members