Back End Software Engineer, Common Room
Customer intelligence platform
Posted today
Customer intelligence platform
101-200 employees
Posted today
101-200 employees
Company mission
To put companies in the driver's seat of the modern customer journey by helping them tap into the product usage trends, social intent, and community conversations that fuel growth.
Role
Who you are
- Have 2+ years of experience
- You operate independently, but don’t hesitate to seek help and support from those around you to get your job done
- Revel in your craft, are excited by and capable of owning large projects primarily on the backend domain
- Collaborate effectively with other experienced engineers, including application/front-end engineers
- You have good judgement on tradeoffs and tools needed to solve the problem, and don’t over index on trendy/fashionable tech. You generally prefer supported, stable technologies
- Use customer problems as input into designing systems, and find joy in creating simple, elegant solutions
- Consider observability, SLA and scalability implications, but are able to avoid premature optimization
- Feel at home with AWS, Postgres, and Node.js
- Bring your authentic self to work, and engage in candid + respectful feedback
- Build sustainably, and are capable of managing your time and priorities as best suits your needs
- Enjoy the journey as much as the destination, but never lose sight of the destination
- Demonstrate pride, ownership, and accountability for your work, and expect the same from those you work with
What the job involves
- Your ability to quickly learn about the product, business and technology are your superpowers
- You’re crave growth and learning, but are able to independently own and execute features
- You build APIs that other engineers can use to solve customer problems in our product, and also focus on ensuring that our systems are efficient, scalable and reliable
- You strive to ensure that Common Room’s core internal capabilities, infrastructure, and systems continue to serve the needs of our customers and our team, often staying one step ahead of the product
- Outside of this, you also identify and participate in important company-building initiatives that a fast growing startup needs
- Our current tech stack:
- We choose tools that help solve the problem at hand efficiently. For our current set of problems, we prefer to primarily use TypeScript with Node.js. We use TypeGraphQL for our API endpoints, Apollo/Express as our web server, and Postgres (hosted on RDS) as our database. We use React for front-end, and AWS for our infrastructure needs
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in aggregating and acting upon this feedback efficiently, and Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities by bridging the gap between organizations and their people. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement solutions. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in the evolving landscape of software and community engagement.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company values
- Be Customer-centric: We work backward from the needs of our customers. The crisp articulation of customer value guides our decisions
- Strive for Simplicity: We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building
- Make it Happen: We are quick to take the first step and prioritize decisiveness over fear of making a mistake. We don't confuse motion for movement and we measure ourselves on impact over actions
- We're In this Together: We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on trust, enablement, and transparency
Company HQ
Central Business District, Seattle, WA
Articles
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
Francis Luu
(Co-Founder & Designer)Previously worked at Facebook and Microsoft.
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