Senior Financial Crime Investigation and Mule Risk Strategy Lead, Zopa
Salary not provided
Senior and Expert level
Manchester
Manchester
2-3 days a week in office (Dalton Place, Manchester )
Financial solutions for borrowers and savers
Open for applications
Financial solutions for borrowers and savers
501-1000 employees
FintechB2CLendingFinancial Services
Open for applications
Salary not provided
Senior and Expert level
Manchester
Manchester
2-3 days a week in office (Dalton Place, Manchester )
501-1000 employees
FintechB2CLendingFinancial Services
Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
Role
Who you are
- If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count
- You're a financial crime and fraud expert who thrives on solving complex problems and turning challenges into opportunities
- You combine strategic thinking with hands-on delivery, and you're energised by working in a fast-paced, collaborative environment
- Extensive experience in Financial Crime and Fraud typologies and their modus operandi, in-depth knowledge of regulations and compliance requirements
- Love working collaboratively with cross-functional teams to solve complex problems
- Translate findings into effective summaries, reports, action plans to communicate output of the investigation and drive action
- Have an inquisitive mind and enjoy analysing large dataset to draw meaningful conclusions. Communicate findings to drive action to a non-technical audience into clear, actionable insights, making compelling arguments using data to affect change
What the job involves
- We're looking for a Senior Fraud and Financial Crime Lead to join our mission to make money work better for millions of customer
- In this pivotal role, you'll be at the forefront of protecting our customers and Zopa from financial crime and fraud while ensuring we deliver the seamless, human experience we're known for
- Reporting into our new Manchester office, you'll set-up and lead our Financial Crime Investigation Unit (FIU) and drive our mule risk strategy across our entire product ecosystem - from current accounts, loans, savings, credit cards, and car finance products
- This is your chance to shape how a modern bank thinks about and tackles fraud in an increasingly digital world
- As our Senior Financial Crime and Fraud Lead, you'll be responsible for identifying, investigate and disrupt organised crime activities and will be the architect of our defence strategy, working directly with our Director of Fraud to keep our customers safe while enabling our business to grow boldly
- Be hands-on whilst, being responsible for establishing the FIU as a function. Devise prioritisation approach for triaging work into the FIU (including escalations from Operations Teams) and ensure that top priorities are addressed
- Act as Zopa's subject matter expert in fraud and financial crime typologies conducting in-depth investigations into arising trends and advising stakeholders on emerging threats; whilst staying abreast of regulatory changes and industry best practices
- Own and evolve Zopa’s Strategy to identify, investigate, and disrupt mule accounts. Maintain up-to-date awareness of emerging mule trends, typologies, and organised fraud risks impacting FinTech and Financial institutions
- Use internal data and external insight to perform in-depth financial crime investigations to uncover emerging threats and drive continuous improvement, identify enhancement opportunities and share this insight with key stakeholders to feed into product roadmaps and into prioritization decisions
- Monitor, analyse, and report on mule trends, create effective strategies to minimise our Fraud and Financial Crime risk exposure. Identify opportunities for improvements, system enhancements, and control strengthening
- Investigate & size exposure to existing and emerging threats, identify opportunities for improvements in our control framework to better mitigate the risks identified. Support regulatory audits, internal reviews, and ad-hoc reporting requirements
- Champion industry collaboration, build and maintain strong networks and partnerships to keep Zopa at the forefront of fraud and financial crime prevention and detection activities
- Represent the bank at industry and law enforcement meetings, build / maintain network of contacts to aid investigative work & help more accurately assess Zopa’s exposure to new and emerging threats
- Partner with Product, Tech, Operations, and Risk teams across both First and Second Lines of Defence to embed robust controls into everything we build
- Please note, this role requires participation in an on-call rota to manage fraud and financial crime risk events outside of standard working hours
Our take
Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.
Zopa has carved out a strong position for itself in UK fintech, offering more than just loans with products like savings accounts and credit cards. And its clear focus on lending and saving has paid off, with recent investment fueling both product growth and its entry into business lending. The bank also made its first acquisition, snapping up 'buy now, pay later' platform DivideBuy, as part of its expansion strategy.
On top of that, Zopa is now boasting two consecutive years of profit doubling, a rare feat in digital banking. Backed by fresh funding, it's now pushing into new territory with plans to launch a current account and integrate generative AI into customer services.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
10 people
Jamal Ud-Din, Product Manager
Our mission
Building the world's best credit card!Insights
Top investors
Company
Employee endorsements
Intelligent people
"My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on..."
Funding (last 2 of 14 rounds)
Dec 2024
$96.4m
LATE VC
Feb 2023
$101.3m
LATE VC
Total funding: $982m
Company benefits
- 2-3 days a week in the office. We value face-to-face collaboration and a good work-life balance.
- You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one (*Subject to having the right to work in the country of choice)
- On top of regular bank holidays, you’ll get 25 days holiday as standard, rising up to 30 days as your tenure grows. For any teams that operate on a bank holiday, you may be offered an alternative day off.
- As a Zopian, you can opt into our private medical insurance through Vitality Health. This’ll give you access to private medical care, discounted gym memberships, and other rewards such as savings at various retailers for maintaining an active lifestyle. You also get free Headspace access to help with the all-important mindfulness we need
- 16-weeks full pay for all new parents. We offer enhanced maternity and paternity pay to employees wishing to start a family. New parents, including those adopting, are eligible to take up to 16-weeks leave at full pay.
Company values
- Customer Champion: Whatever the role, the customer is front and centre of our thinking. We care passionately about doing the best for them.
- Fearless Choices: Our environment is fast-paced, agile and open. You'll solve interesting and challenging problems and be trusted and empowered to bring your ideas to life.
- In It Together: You'll join an ambitious, diverse and all round approachable team with a mix of ideas and talents who inspire each other to be better every day.
- Walk The Talk: You'll be honest, stick to your promises and face the tough moments head on.
- Win smarter: You'll be always on the lookout for a better way of doing things, going beyond "good enough" and welcoming different points of view.
Company HQ
London, UK
Articles
Leadership
Jaidev
(CEO)Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.
Salary benchmarks
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Diversity, Equity & Inclusion at Zopa
- We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
- We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
- We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
- We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
- We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
- Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
- Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 120 days a year!
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