Technical Account Associate, Planhat
EMEA
Customer success software
Be an early applicant
Customer success software
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- The main thing is business acumen (preferably experience at a scrappy startup), coupled with an interest in the product side of things
- You get that this role is all about creating tangible business value, not getting lost in technical details
- In short, you are someone who translates business requirements into results with technology and data
- People are always sending things your way because you just seem to 'get it'
- You get stuff to work, often better than people were picturing
- We’re not looking for a tickbox of years of experience
- Self-starter: you enjoy learning, you’re curious, you like a fast pace, you jump onto business and technical calls, quickly understand people’s objectives, then figure out an efficient technical implementation, your comfort zone is constantly expanding
- Problem solver: you're structured, you like logical challenges, and also know when you're heading down a rabbit hole (it happens!)
- If you are an over-performer and the 'go-to' person in your team; then you'll fit right in here
What the job involves
- Your mission is to unleash the full power of Planhat for global software businesses
- We are one of the most versatile teams at Planhat
- We work with clients across different industries, and team up with our colleagues across sales, CS, and product. We work alongside our customers at every stage of the client lifecycle:
- Help an EduTech startup set up a health score based on product usage insights to identify expansion opportunities
- Take a PropTech company's key processes from spreadsheets and forms into Planhat, not only designing automation steps, but also flagging churn risk
- Help a FinTech startup struggling with data across many systems sync their data seamlessly into Planhat
- We are an eclectic bunch. Our backgrounds include pre-sales, customer support, customer success, consultancy, project management, and engineering
- Some of us had a technical background before joining, and have experience with tools like Salesforce and Hubspot; but many of us come from commercial roles and wanted to get deeper into products and providing real value to our clients
Application process
- Applications are considered on a rolling basis
Salary benchmarks
Our take
According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Flexible working
"The company has been remote first from the beginning and encourages employees to work from anywhere. The company also encourages people to work when..."
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company values
- Fearless: Be bold and play to win - taking the safe route will never get us far
- Impactful: When you do something, do it right and make sure it moves the ship forward
- Caring: Be kind to yourself and others, so that we help each other grow
- Genuine: Be comfortable in your own skin, and create an environment where others can be too
Company HQ
Norrmalm, Stockholm, Stockholms län
Articles
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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