IT Help Desk Associate, Radiant Nuclear

• The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to learn new technologies continuously
• 1+ years in a help desk, IT associate, or similar industry position
• Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise)
• Excellent and effective verbal and written communication
• Must have great attention to detail in both issue resolution and proactive follow-up in process improvement

Desirable

• Radiant is seeking a dedicated IT Help Desk Associate. You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues
• This role requires being both reactive and proactive, from troubleshooting and solving problems to implementing process improvements to enhance the employee experience
• You will be instrumental in enabling our success to test the first new reactor design in over 50 years by 2026
• Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals
• Manage the support request software system (Jira) to ensure timely and effective issue resolution
• Maintain IT inventory, including workstations and accessories
• Collaborate with other members of IT to complete user-facing projects
• Provide smooth and effective onboarding and offboarding for all employees and contractors
• Develop and maintain documentation and processes as the company scales