Director of Solutions Engineering, Culture Amp

• 8+ years of experience in a Solutions Engineering or related role, preferably within the HR technology space
• Demonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations
• Proven ability to lead customer-facing technical discussions and tailor solutions to enterprise needs
• Strong leadership skills with experience managing or mentoring team members
• Exceptional ability to simplify complex technical problems and translate them into business value
• Experience working in a pre-sales environment, including RFP processes and executive presentations
• Passion for innovation and continuous improvement in customer-centric solutions

• As the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amp's global Solutions Engineering function
• You will lead a team of high-impact sales engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the enterprise and larger mid-market segments
• By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from pre-sales to implementation and ongoing success
• This is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customer-centric solutions and drive measurable outcomes
• Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space
• Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise
• Define clear roles and responsibilities, ensuring alignment with cross-functional partners (Sales, Product, and Customer Success)
• Provide ongoing coaching and development opportunities to help team members excel in their roles
• Partner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and mid-market prospects
• Act as a trusted advisor, aligning customer needs with Culture Amp’s solutions while demonstrating our competitive differentiation
• Collaborate with Customer Success to ensure a seamless transition from pre-sales to implementation, focusing on measurable outcomes and quick wins
• Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success
• Create vertical-specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets
• Certify Account Executives on self-service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements
• Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value
• Leverage data-driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team
• Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities
• Lead pilot initiatives for strategic accounts and vertical-specific GTM campaigns, iterating on feedback to optimize results
• Build and maintain a repository of technical documentation, best practices, and enablement materials
• Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness
• Partner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting

• MacBooks for you to do your best work
• Share Options - it’s important to us that everyone is an owner and can share in our success
• Medical insurance - for you and your family so you can feel safe in these uncertain times
• Excellent parental leave and in work support programme, - for those families to be
• Flexible working schedule - where we can, let’s make work, work for you
• Fun and inclusive digital, and (in the future) in-person events
• Work from home opportunities

Total funding: $273.9m

The so-called ‘Great Resignation’ has highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.