Head of Business Operations Program Management, Thumbtack
Director of BOPM
$202.3-322k
Salary varies by location
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
$202.3-322k
Salary varies by location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- Outcome Oriented Operator: You’ve led company wide planning and operating rhythms inside fast-moving, mid-size tech companies and are obsessed with winning through the simplest, scrappiest systems. And when those systems outlived their usefulness (even if you built them) you didn’t cling -- you are hungry for feedback and rebuild without ego
- Strategic Leader with Executive Presence: You’ve lived at the intersection of operational strategy and executive decision making, bringing a POV that doesn’t just mirror leadership’s thinking but constructively challenges and improves it. You’re respected not only for your ability to align leadership to a strategic perspective, but also your ability to challenge and disagree with leadership
- Executive-level Communication: You’ve written the doc that got everyone aligned or the memo that turned strategy into action. Whether crafting board updates, Slack threads, or planning decks, you’re known for taking complexity and turning it into something people actually read and use
- Cross-Functional Bridge Builder: You’ve led cross-functional initiatives without relying on title or reporting lines. By staying close to the business and building trust, you’ve connected dots across teams and created the forums, rituals, and relationships that break silos and keep everyone rowing together
- AI Experimenter & Tech Fluency: You play with new tools personally, track the AI ecosystem, and spot practical ways automation can unlock speed, insight, and better decisions for the business. You are deeply passionate about unlocking new levels of productivity and impact for the company through technology
- Agility: You’ve successfully toggled between 30,000-ft strategic thinking and on-the-ground execution and know when to zoom out and dive in. You are comfortable with chaos and ambiguity and know how to confidently bring order to chaos
- People First Manager: You’ve built and led small, nimble teams where excellence and experimentation coexist. Your people thrive because you’ve created space for feedback, growth, and trying new things while still delivering high-impact work
What the job involves
- Thumbtack’s Business Operations Program Management (BOPM) Team is the operating heartbeat of Thumbtack and the engine behind many of our most critical strategic initiatives
- We operate at the intersection of strategy and execution, partnering closely with senior leaders to design and scale company operating processes and rhythms, align teams, and deliver meaningful outcomes
- With a bird’s-eye view of the company and deep involvement in day-to-day execution, we bring clarity to complexity and structure to ambiguity
- We’re embedded across functions to help teams work smarter and move faster
- Whether it’s designing operational frameworks, standing up new programs, or creating scalable systems that last - we’re here to make sure bold ideas don’t just get imagined, they get delivered
- We’re looking for a strategic operator and systems thinker to architect and run the operating heartbeat of Thumbtack
- As Head of BOPM, you’ll define and manage our operating model, ensuring our rhythms, planning, and executive forums are simple, nimble, and effective
- This role sits at the center of our cross-functional operating model, driving clarity and cohesion through company-wide processes, cascading communication, and strategic change initiatives
- You’ll partner closely with senior leadership, helping Thumbtack stay aligned, agile, and focused during moments of growth, transformation, and innovation
- If you thrive in zooming out to see the big picture, but can zoom in to get the details right, you’ll feel right at home in this role
- Operating Model & Systems Design: Own and continuously improve Thumbtack’s operating model. You’ll favor simple, scrappy frameworks over heavyweight processes, rebuilding anything that slows the business down
- Planning & Operating Rhythms: Run annual and quarterly planning, budgeting, road-mapping, and business reviews that keep teams aligned and accountable, without drowning them in process and deliverables
- Executive Forums & Leadership Cadence: Orchestrate Executive Team and Senior Director+ meetings, offsites, and decision forums; drive crisp calls-to-action and ensure context flows seamlessly across the org
- Strategic Initiatives & Change Leadership: Lead cross-company programs (AI adoption is first up), stitching together product, finance, people, and comms so big bets land smoothly and stick
- Executive Communication: Turn complex strategy into punchy memos and decks that align everyone forward, then cascade the “why/what/how” so teams can execute with confidence
- Team Leadership: Lead a small, high-impact BOPM crew that supports Central Ops, Finance, and EPAD partners; creating a culture that pairs operational rigor with experiment-friendly innovation
- Org-Wide Context & Narrative Shaping: Partner with the Internal Comms to translate executive-level decisions and strategy into impactful messaging that inspires and mobilizes employees
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Now its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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