Solutions Architect, Obviously AI

• Solid understanding of artificial intelligence and machine learning principles, including model building, testing, and deployment
• Strong problem-solving abilities to troubleshoot and resolve technical issues during project execution
• Excellent verbal and written communication skills to understand and articulate customer needs and convey complex technical concepts in an accessible manner
• Experience working with diverse teams, including data scientists, sales, and product development
• Ability to build and maintain strong relationships with customers, fostering trust and ensuring satisfaction throughout the project lifecycle
• 2-6 years of experience in a customer-facing technical role, such as Solutions Architect, Technical Account Manager, or Customer Success Engineer, focusing on AI/ML or data-driven projects
• Background in Computer Science, Software Engineering, ML/AI, or Data Science
• Ability to work out of our San Francisco office 3 days a week
• Proven track record of managing AI/ML projects from inception to completion, including scoping, planning, and testing
• Experience working directly with customers to understand their needs and translate them into technical requirements
• Experience working with teams across different time zones
• Proficiency in data analysis tools and languages, such as Python, R, SQL, or equivalent
• Strong written and verbal communication skills in English, with the ability to be both concise and detailed when necessary
• Deep understanding of Machine Learning and AI technologies; ability to assess model performance using various metrics and identify areas for improvement
• Flexible and adaptable, thriving in a fast-paced, dynamic environment

Desirable

• As a Solutions Architect at Obviously AI, you will be pivotal in guiding customers through their AI journey
• Your role will involve managing AI projects, understanding customer needs, and ensuring seamless delivery of our services
• Conduct customer onboarding, set clear expectations, establish timelines, and maintain regular check-ins to achieve customer goals
• Ensure timely delivery of a functioning AI model by aligning customer expectations with the data science team
• Collaborate cross-functionally to resolve roadblocks, provide AI strategy suggestions, and update timelines and customer status
• Proactively manage customer relationships, gauge sentiment, and maintain positive customer health
• Offer technical assistance by translating complex machine learning concepts into simple language
• Discuss data strategy with customers, manage action plans, and ensure alignment with business objectives
• Address customer queries regarding Obviously AI’s software and troubleshoot issues as needed