QA Automation Engineer, Talkspace
AI Systems & Web Apps
$85-120k
Online therapy platform
Open for applications
Online therapy platform
1001+ employees
Open for applications
$85-120k
1001+ employees
Company mission
To make therapy and psychiatry more available and affordable.
Role
Who you are
- BA/BS in Computer Science or related field
- 3+ years of QA automation experience
- Experience with Cypress, Playwright, Selenium, or similar frameworks
- Experience testing AI/LLM-driven systems strongly preferred
- Experience with SQL, API testing, and JSON
- Familiarity with CI/CD pipelines and debugging automation failures
What the job involves
- Our engineering team is looking for a QA Automation Engineer
- This role will be responsible for building and maintaining automated and manual testing frameworks that ensure the reliability, safety, and performance of web, mobile, API, and LLM-powered systems
- This role includes designing tests for agentic workflows, validating structured outputs, identifying regressions in model behavior, and collaborating with engineers and product managers to ensure comprehensive test coverage
- Develop and maintain automated test scripts for web apps, mobile apps, APIs, and LLM-driven features
- Build and improve automation frameworks for testing agentic and multi-step workflows
- Update automated scripts based on evolving requirements, prompts, tools, and system behaviors
- Debug and troubleshoot automation issues to ensure stability and reliability
- Execute manual test cases to validate new features and identify defects
- Conduct exploratory testing to uncover unexpected behaviors, including AI-specific issues
- Create and maintain detailed test plans and test cases
- Document and track defects using standard tools and processes
- Develop evaluation harnesses for LLM outputs, including structured output validation and model regression testing
- Collaborate with engineering and data science to validate safety layers and fallback mechanisms
- Identify gaps in test coverage for agentic workflows and propose improvements
- Work closely with engineers, QA peers, and product managers to design effective test strategies
- Communicate issues clearly and contribute to release readiness processes
- Participate in continuous improvement efforts to increase QA efficiency
Our take
Founded in 2012, Talkspace is one of the established names in the online therapy space, offering a unique, appointment-free approach to mental health support. By providing unlimited access to a network of healthcare professionals, the platform delivers a cost-effective solution to underserved individuals in need of therapy, making mental health services more accessible than ever.
As venture capital interest in digital behavioral health continues to rise, Talkspace faces increasing competition from startups like BetterHealth and Calmerry. However, its 2021 public offering and acquisition of relationship counselling platform Lasting have solidified its position as a leader in the telehealth space.
The company isn't slowing down though. As it continues to innovate, with the launch of Talkspace Engage - a portal designed to help HR teams foster workplace mental wellbeing and increase the use of available mental health resources. More recently, Talkspace expanded its reach to 9.5M military personnel and their families, further solidifying its commitment to making mental hearth care accessible to all.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Nov 2021
$3m
GRANT
Jan 2021
$2.1m
GRANT
Total funding: $115m
Company benefits
- Health: You’ll get comprehensive medical, dental and vision plan coverage from day one
- Retirement: You’ll receive a 401k retirement savings program with company-matching
- Equity: You’ll also receive equity as part of your package
- Wellness: Enjoy a monthly wellness stipend for your own wellbeing
- Flexible time off: You'll have access to flexible PTO
- Mental health: You’ll receive access to all Talkspace products, including therapy and psychiatry
Company HQ
Murray Hill, New York, NY
Leadership
Jon Cohen, M.D.
(CEO)They joined Talkspace in 2022 as CEO. Prior to this, they were they Executive Chairman/CEO at BioReference Laboratories, SVP and Chief Medical Officer at Quest Diagnostics, Senior Advisor to Gov. David Patterson at the New York State Executive Chamber and Chief Medical Officer at Northwell Health.
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