Scientist, Aetion
Product Support
Healthcare analytics provider
Open for applications
Healthcare analytics provider
201-500 employees
Open for applications
201-500 employees
Company mission
To power critical decisions in health care with data science-driven technology.
Role
Who you are
- Bachelor’s degree in computer science, engineering, or a scientific field
- 1+ year of experience in a software engineering, research, or analytic role
- 1+ year of experience in a client-facing or product support role
- 1+ year of experience with a SaaS platform or strong demonstration of SaaS platform troubleshooting skills
- Excellent written & oral communication
Desirable
- Enthusiastic about customer service and problem-solving
- Familiarity with epidemiology and/or biostatistics methods
- Exceptional organizational, prioritization, and time-management skills
- Strong attention to detail
- Eager to collaborate and work cross-functionally and able to self-motivate
What the job involves
- As a Tier 2 Support Specialist, you will provide Aetion’s clients and application users with Product Support
- You will provide exceptional customer service with a focus on getting bugs, incidents, requests, and how-to questions resolved in a timely manner
- The Support team sits at the intersection of Aetion’s Product, Science, and Engineering teams and offers the opportunity to gain deep expertise in Aetion’s innovative analytical solutions, interface with customers, and expand your scientific knowledge
- Using Aetion’s ticketing system, respond to and close customer tickets for product and scientific support
- Manage support operations by actings as an internal point of contact for process questions, managing support rotation (including first and second reviewers)
- Lead process improvement initiatives, collect feedback from Support colleagues, and identify areas for improvement
- Collaborate with our Product, Engineering, and Science teams to diagnose, resolve, and escalate bugs
- Lead Support documentation (e.g., Confluence, internal reference decks)
- Create reports from key metrics in the ticketing system (e.g. recurring incidents, mean time to closure) and develop action plans to improve Support team performance
- Be available for occasional on-call coverage on weekday evenings
Our take
Aetion offers drug companies, payers, life sciences companies, and regulatory agencies real-world evidence (RWE), predictive analytics, and healthcare modeling based on real-world data (RWD). Aetion's evidence platform is used by the majority of the top global biopharma firms, leading payers, and regulatory and HTA agencies to inform decisions on the safety, effectiveness, and value of medical products.
Since the company’s inception, it has offered 9,000 treatment effectiveness analyses. In addition, the US Food and Drug Administration now uses the Aetion Evidence Platform as it develops more modern drug approval and safety processes. It’s indicative of a growing need to provide rapid, evidence-based solutions for healthcare issues, one which was highlighted particularly sharply over recent years.
This kind of tailored, rapid, and highly empirical information is in greater supply than ever before. The rise of devices and wearables has made health-related data available in vast and growing quantities and is anticipated to bridge the gap between healthcare research and practice over the years to come, if only accurate, reputable analysis can unlock the trends within it.
The company has been focusing on extending the capabilities of its platform, expanding its European and Asian-Pacific footprint, and growing its commercial team. Aetion’s already strong market proposition, consolidated by a number of key partnerships and acquisitions, puts it at the front of an important movement in healthcare development.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
May 2021
$110m
SERIES C
Aug 2020
$19m
SERIES B
Total funding: $203.6m
Company benefits
- Array of options for Medical, Dental, and Vision Insurance
- Free membership to OneMedical
- Flexible Spending Accounts for Healthcare and Dependent Care
- Commuter Benefits for Parking and Transit
- 4% 401(k) match on Retirement Savings Plan
- Unlimited paid time off
- 16 weeks of paid parental leave
- One month paid sabbatical after five years at Aetion
- Stipend towards wellness related expenses like gym memberships, fitness classes, and more
- Company activities including happy hours, annual rally, summer social, lunch ‘n learns, and more!
Company values
- Lead at all levels
- Lifelong students
- Eclectic collective
- Facts not flash
- Thoughtful
- Own it
Company HQ
Midtown South, New York, NY
Articles
Leadership
Jeremy Rassen, Sc.D.
(President)An epidemiologist and computer scientist with nearly 25 years of experience in the science and technology of big data. Prior to Aetion, was Assistant Professor of Medicine at Harvard Medical School, and has worked a number of Silicon Valley jobs with Hewlitt-Packard and Epiphany.
Sebastian Schneeweiss, M.D., Sc.D.
(Science Advisor)A physician and pharmacoepidemiologist with 25 years of experience in analyzing health care databases. Former president of the International Society for Pharmacoepidemiology and an elected Fellow of multiple professional societies. Advisor to the FDA, EMA, CMS, PCORI and NIH, and Professor of Medicine and Epidemiology at Harvard Medical School, alongside his work at Aetion.
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