Principal Architect, ASAPP
$230-250k
Generative AI for contact centers
Be an early applicant
Generative AI for contact centers
201-500 employees
Be an early applicant
$230-250k
201-500 employees
Company mission
To elevate human performance through the power of generative AI.
Role
Who you are
- Candidates should have demonstrated skill in architecting and creating scalable production-grade products that are built around LLMs, with intimate knowledge of technical details from data pipelines to modeling and the design of features that leverage model capabilities
- Strong architectural skills, with proven experience designing complex software systems
- Strong engineering skills, with at least an intermediate level skill in Python
- Demonstrated ability in leading technical teams
- Experience implementing technical solutions, tackling tough engineering problems to help build our products
- Experience building and deploying production ML models to solve real-world problems
- Experience bringing cutting-edge innovation to production
- A Master’s Degree in a field of science, technology, engineering or math, or equivalent hands-on experience
- Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others
Desirable
- A Masters degree in CS and / or at least 15 years of experience building scalable enterprise software
- Experience building AI products for the enterprise market
- A publication record in NLP
What the job involves
- ASAPP’s Generative Agent team is seeking an enterprising, experienced and curious ML engineer to help lead major technical initiatives and explorations
- This role will be focused on building our products, being a technical leader for teams that are architecting and engineering systems, and straddling between engineering and research to bring in innovations
- Candidates will be expected to regularly interface with Research teams and should be comfortable charting out research roadmaps and brainstorming ideas
- Additionally, candidates should be comfortable providing technical leadership, mentoring for junior engineers and would be expected to be hands-on in the development process
- Play a major role in building products leveraging the latest innovations around LLMs and agentic systems
- Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure
- Keep up with and apply the latest innovations from the NLP / Speech community that could impact our product
Our take
With around 70% of purchases driven by customer experience, call centres are an important part of many large companies' sales operations. But call centres have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call centre agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-centre market along with growing interest from giants such as Amazon and Google. But it's early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as jetBlue, EY and American Airlines.
In 2024, ASAPP continued to lead the way in generative AI for contact centers, with the launch of its GenerativeAgent product, redefining customer service by automating 99% of interactions and boosting efficiency and satisfaction. With strong partnerships and a history of success, ASAPP is ready for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
Company benefits
- Learning & Development: We understand the importance of fostering continuous learning and growth among our team members. To support this, we offer comprehensive training programs and a range of career development opportunities. These initiatives are designed to help you acquire new skills and expertise, as well as refine your existing talents
- Comprehensive Health Benefits: We believe that you are at your best when you’re healthy. We provide comprehensive medical, vision, and dental coverage for you (and your family) and a monthly gym reimbursement to help keep you at your best
- Daily Catered Meals: Food not only fuels our endeavors but also acts as a catalyst for ASAPP team members to bond and recharge. In each of our offices, we offer a variety of snacks, beverages, and catered meals (or food stipends) to facilitate this experience
- 401K Program: While we strive to shape the future of customer interactions for enterprises, we prioritize the financial well-being of our by offering company-sponsored retirement accounts. Moreover, we provide contribution matching to empower them to save for their future (US only)
- Family Leave: At ASAPP, we prioritize the significance of family, including quality time and support. So, we provide comprehensive benefits such as maternity, paternity, and family sick care leave
- Vacation: We have lofty ambitions to create norm-changing experiences but also recognize the importance of allowing our team to unplug and reset. We offer a vacation program that gives you the time to enjoy life experiences outside of the workplace
Company HQ
World Trade Center, New York, NY
Leadership
Gustavo Sapoznik
(Founder & CEO)Studied at the University of Chicago, before founding ASAPP in August of 2014.
Salary benchmarks
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