Senior Customer Success Manager, Apptronik
Hybrid (Remote w/ travel)
Humanoid robot developer
Job no longer available
Humanoid robot developer
201-500 employees
Job no longer available
Hybrid (Remote w/ travel)
201-500 employees
Company mission
To leverage robotics to improve universal quality of life.
Role
Who you are
- Strong track record of building and maintaining trusted executive relationships and driving strategic growth in complex organizations
- Exceptional executive communication, presentation, and negotiation skills
- Ability to thrive in high-ambiguity, high-growth environments and translate evolving roadmaps into business value
- In-depth knowledge of mobile robotics, automation or enterprise technology integration
- Mindset: Highly motivated, adaptable, and thrives in a fast-paced, results-driven environment
- Willingness to travel ~30% to customer sites
- Bachelor’s degree in business, marketing, or related field (MBA preferred), or equivalent experience
- Experience: 5–10 years in customer success, business development, sales, or enterprise account management, with proven success managing Fortune 500 or global enterprise accounts
- Industry Background: Robotics, industrial automation, enterprise SaaS, logistics, 3PLs, retail distribution, manufacturing, or other emerging technologies preferred
What the job involves
- Apptronik is seeking a Senior Customer Success Manager - Enterprise Accounts to partner with Fortune 500 innovation leaders on the adoption of emerging robotics and automation technologies
- In this role, you will own executive relationships, guide customers through complex enterprise deployments, and deliver measurable business outcomes in one of the most exciting frontiers of technology
- As the trusted advisor and primary relationship owner, you’ll design and execute tailored engagement strategies that build customer confidence, accelerate adoptions, and expand account growth
- This role requires a blend of strategic business acumen, technical fluency, and customer leadership - you will need to understand customer operations, interpret our product and technical roadmap, and translate that into impactful use cases
- Success will come from your ability to deepen customer engagement, navigate complex organizations, and establish long-term partnerships
- Build and strengthen strategic relationships with C-suite executives, innovation sponsors, and operational leaders
- Lead enterprise onboarding, training, and adoption programs to ensure ROI and sustained value
- Conduct executive business reviews, workshops, and site visits to align goals and outcomes
- Develop and execute strategies to identify new opportunities within customer organizations, expanding adoption across multiple use cases and business units
- Map complex customer organizations, stakeholders, and workflows to drive account penetration
- Serve as the voice of the customer, influencing Apptronik’s product roadmap and GTM priorities
- Partner with Sales on expansion strategies, contract renewals, and long-term account growth initiatives
- Translate Apptronik’s product roadmap and technical capabilities into customer-centric solutions
- Build ROI models and successful metrics to demonstrate the business impact of deployments
- Track and analyze adoption and performance data, surfacing insights for continuous improvement
- Act as the senior escalation point for technical or operational issues, coordinating internal teams to deliver resolution
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
- Vision to read printed materials and a computer screen
- Hearing and speech to communicate
Our take
Apptronik specialises in the development of advanced robotic systems designed to enhance and automate various industrial processes. The company's flagship product, The Apollo humanoid robot, is engineered to perform low-skill, physically demanding tasks that are repetitive and crucial for manufacturing efficiency.
The company's expertise extends beyond robotics into the broader realm of artificial intelligence and automation, contributing to its rapid growth and increasing prominence in the tech industry. Apptronik's products are designed to integrate seamlessly into existing workflows, offering solutions that address labour shortages and improve operational efficiency.
The company's partnership with Mercedes-Benz marks a significant milestone for both companies. This agreement to pilot Apollo robots in Mercedes-Benz manufacturing facilities represents Apptronik's first publicly announced commercial deployment. This is an exciting opportunity for the company, and as the industry continues to evolve, Apptronik is poised to leverage its technology to meet increasing demands in the robotics and automation sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2026
$520m
SERIES A
Mar 2025
$403m
SERIES A
Total funding: $937.9m
Company HQ
North Burnet, Austin, TX
Leadership
Jeff Cardenas
(Co-Founder & CEO)Received a Master of Science in Technology Commercialization from the University of Texas. Founded multiple startups and non-profits. Previously worked at IC2 Institute at UT Austin and in Technology at Deloitte Consulting.
Dr. Nick Paine
(Co-Founder & CTO)B.S., M.S. and Ph.D in Electrical and Computer Engineering from the University of Texas in Austin. Previously a member of the NASA-JSC DARPA Robotics Challenge team which developed high-performance hardware and software for robotic control.
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