Senior Manager of Solution Consulting, ServiceNow

• 7+ years of experience in Solution Consulting, Sales Engineering, or Pre-Sales roles with a focus on Security and/or Identity & Access Management
• Demonstrated success in growth-phase environments, with a genuine passion for building from the ground up—energized by shaping what’s next and creating playbooks that enable others to succeed
• Genuinely curious and proactive in adopting AI and emerging technologies; able to model and coach the team on using new tools to enhance customer engagements and deal velocity
• 3+ years of people management experience leading technical or consultative teams
• Strong understanding of security and identity concepts such as identity governance, access management, risk, and compliance
• Experience supporting complex enterprise sales cycles
• Strong executive communication skills with the ability to translate security risk into business impact

Desirable

• The Sr. Manager, Solution Consulting – Security & Identity leads an organization of managers and technical experts dedicated to helping customers reduce risk, strengthen identity governance, and modernize security operations
• This is a first line leadership role, reporting to the SC Director of Solution Consulting for Security & Identity, responsible for developing high-performing solution consultants who partner with Sales to deliver outcomes that resonate with both technical and executive stakeholders
• This leader ensures the team can translate complex security and identity challenges—across access, risk, and governance—into differentiated, business-aligned solutions
• A career-defining opportunity to shape ServiceNow's Security GTM strategy from the ground up — ideal for leaders who want to build, not just inherit
• Lead, coach, and develop a team of highly technical Solution Consultants — building both consultative depth and the ability to translate technical capabilities into business value
• Set clear performance expectations, provide regular coaching, and support career progression
• Build a sales-driven, high-accountability culture centered on continuous skill development in a rapidly evolving security market. This is a fast-paced, build-phase team that values ownership, initiative, and adaptability.Leaders who are comfortable operating with autonomy and driving outcomes will be well positioned to succeed
• Partner closely with Sales leadership to support pipeline execution and revenue goals in the Security & Identity portfolio
• Ensure high-quality customer engagements across discovery, solution design, demonstrations, and executive briefings
• Serve as an escalation point for complex or high-risk deals, ensuring solutions align to customer security and compliance needs
• Guide the team in positioning identity, access, and security capabilities in the context of business risk, regulatory pressure, and operational efficiency
• Ensure Solution Consultants can clearly articulate value around identity governance, access controls, risk reduction, and security automation
• Ensure consistent delivery of high-quality POVs and POCs, with the flexibility to step in and lead customer engagements directly when complexity, strategic priority, or team capacity requires
• Stay current on security and identity trends, threats, and regulatory considerations to inform customer conversations
• Manage team capacity, territory coverage, and prioritization to support the business effectively
• Drive consistency in security solution messaging, demonstrations, and engagement models
• Use data and performance insights to improve productivity, deal effectiveness, and customer outcomes
• Partner with Product, Security, Enablement, and Marketing teams to share field insights and improve solution readiness
• Provide structured feedback based on customer and market signals to influence roadmap and enablement priorities
• What Success Looks Like:
• Build a high-performing, scalable team aligned to business demand, ensuring thoughtful hiring, rapid ramp, and sustained performance as the organization grows
• A high-performing, well-coached Security & Identity Solution Consulting team
• Strong credibility with Sales and customer security stakeholders
• Consistent delivery of risk-focused, outcome-driven security solutions
• Improved deal quality, win rates, and consultant development