Account Manager, Convene
Hospitality-driven meeting, event, and flexible office spaces
Job no longer available
Hospitality-driven meeting, event, and flexible office spaces
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To elevate the way people meet, work and live by reimagining what “a workday” means for today's most innovative organizations.
Role
Who you are
- Minimum 2 years sales sales-related experience
- Experience with physical or virtual events, real estate, or flexible workspaces, a plus
- Excellent written and verbal communication skills
- Strong time management and organizational skills
- Ability to effectively build relationships with clients
- Ability to work well with other team members
What the job involves
- We’re seeking an Account Manager to join our global sales team, this role is for our Manchester market. The Account Manager will report directly to the Head of Meeting & Event Sales
- Maintain extensive knowledge of Convene Hospitality Group’s products and locations while building the brand locally and regionally
- Possess a clear understanding of the portfolio's business plan, locally, regionally, and globally, ensuring that all personal targets are achieved to meet the overall sales objectives
- Conduct and coordinate thorough site inspections, virtual tours and demos, client appointments, account development meetings, and assist with quarterly business reviews with your key accounts
- Discover new local meeting and event decision makers, maintain and grow current and prospective clients, referral partners, and new business contacts
- Rapidly respond to all client enquiries and other communication, and maintain up-to-date account details for all relevant key accounts that you are responsible for
- Generate, negotiate, and close agreements to client specifications while adhering to internal pricing guidelines
- Maintain thorough knowledge of competitive sets and relationships with counterparts
- Attend relevant networking events and host regular familiarisation trips for your accounts in order to maintain, grow, and prospect new business
- Cultivate relationships with allocated key accounts through consultative sales efforts to reach and exceed commercial goals
- Owns and cultivates several accounts that are selected based on location, volume, and spend
- Responsible for soliciting and securing repeat business associated with their allocated account deck and pipeline
- Optimise conversion and adapt process where required to achieve conversion goals for both new and existing business
- Lead on and process all enquiries promptly, aligned with CHG sales strategy
- Create, maintain, and, where required, liaise with your Line Manager(s) to build Account Plans for your allocated accounts and to map out organisational structure in order to identify further growth opportunities
- Support the wider regional sales efforts in increasing market share and optimising value for clients across the portfolio's brands
- Optimise client experience and maximise revenue opportunities through technology and other event upsells to create additional revenue channels
- Identify potential accounts that may benefit from a Platform Partnership Agreement (MSAs) that support the organisation’s revenue strategy and growth of the Meetings and Workplace portfolio
- Aggregate and record key account intel, metrics, and feedback in CHG’s CRM to maximise insight
Our take
Convene designs and operates premium meeting, event, and flexible workspace venues inside Class A office buildings. Founded with the aim of improving how people meet and work, its venues can host a wide range of events while also offering flexible WorkSuites and shared workspaces.
Like many businesses focused on in-person gatherings, Convene was significantly impacted by the pandemic in 2020, when demand for physical events declines sharply. In response, the company expanded is capabilities to support virtual and hybrid events, allowing conferences to reach both in-person an remote audiences. These formats allow participants to join sessions online, interact with speakers and hosts, and connect with other attendees through digital networking tools.
Convene has since continued evolving its platform and physical venues to support a more flexible events market. The company also strengthened its international presence through the 2023 acquisition of etc.venues, expanding into the UK and growing its portfolio to dozens of locations across the US and UK. With this broader footprint and a mix of in-person, hybrid, and flexible workspace offerings, Convene is aiming to scale is hospitality-driven model even more and grow annual revenues to $100M.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2018
$152m
SERIES D
May 2017
$68m
SERIES C
Total funding: $265.5m
Company benefits
- Financial & professional: We offer our employees a 401K with employer match, financial wellness education, life insurance, and transit incentives. We also prioritize professional advancement, offering a robust catalog of online learning opportunities and workshops focused on leadership development, professional growth, and skills-based training.
- Wellbeing: Employees have access to generous paid time off, including paid holiday breaks and birthday PTO to promote work-life balance and wellness. We also offer an Employee Assistance Program, Parental Leave, and a variety of perks and discounts to support your everyday life.
- Hybrid work: We prioritize a balance of in-person collaboration and flexible remote productivity with our hybrid work policy. This allows our global teams to thrive and have opportunities to work together in our Convene cities, as roles allow.
- Diversity & inclusion: At Convene, we are committed to becoming 1% better every day, which includes a strong and ongoing focus on diversity, equity, and inclusion (DE&I). We strive to create an environment where everyone feels valued and empowered to be their true selves. This commitment is reflected in our organizational practices and our approach to work. With the support of our leadership team and Employee Resource Groups (ERGs), we collaborate and seek out input in order to foster a diverse and inclusive environment.
- Community engagement: Enabling those who want to give back or grow, we offer an annual application-based paid sabbatical program to those who want to invest in their communities.
Company HQ
Midtown South, New York, NY
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