Customer Operations Analyst, Sumsub
Leading identity verification service
Job no longer available
Leading identity verification service
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To create a world where anyone—regardless of age, location, or computing skills—can securely access and use any service.
Role
Who you are
- Data Analysis Expertise: 4+ years experience of working in a data-related position with a strong background in data analysis and interpretation
- Business Acumen: Understanding of business operations, revenue drivers, and the ability to translate data insights into actionable strategies
- Communication Skills: Effective communication and presentation skills to convey complex data findings clearly to non-technical stakeholders
- Customer Focus: A deep appreciation for customer-centric approaches and strategies
- Problem-Solving: Strong analytical and problem-solving skills with a track record of driving positive outcomes through data analysis
- Orchestration: Proficiency in Apache Airflow (or similar) for workflow management and automation
- Databases & SQL: Knowledge of ClickHouse (or similar) for high-performance data storage and analytics
- Dashboarding: Familiarity with Apache Superset (or similar) for creating interactive data dashboards and visualizations
- Python: Proficiency in Python for data analysis and scripting
- DBT (Optional): Experience with DBT (Data Build Tool) is a plus
What the job involves
- Now we are looking for a Customer Operations Analyst who will be responsible for operational effectiveness and core metrics of the department
- Strategic Collaboration: Work closely with the Head of Customer Operations and Head of Customer Success to gain a deep understanding of how these teams influence revenue generation and overall business success
- Churn and Customer Happiness: Monitor and analyze customer churn rates and satisfaction metrics. Identify trends, factors, and opportunities to enhance customer retention and happiness
- Upselling Support: Provide data-driven recommendations to support upselling efforts to existing customers. Identify cross-selling opportunities and strategies to maximize revenue from existing accounts
- Operational Effectiveness: Measure and continuously monitor the operational effectiveness of the Customer Operations and Customer Success teams. Identify areas for improvement and optimization
- Data Ownership: Take ownership of data management and data pipelines, ensuring the reliability and availability of data for analysis and reporting purposes
- Data Quality Assurance: Be responsible for maintaining data quality standards, implementing data validation processes, and addressing data quality issues promptly
Our take
Verification security is an evolving issue that, as businesses continue to digitise, many spend unnecessary amounts of time building the infrastructure for. Sumsub has built a global verification platform that helps remote workers and international employees securely log into their work accounts in a simple and secure manner.
The all-in-one verification platform is used by more than 4,000 companies to verify users and transactions. Sumsub has also developed a compliance-as-a-service platform, a first-of-its-kind application that helps companies adhere to AML regulations to “Know Your Customer” (KYC). Expanding from its one-size-fits-all verification service has reaped dividends for Sumsub, which enjoyed $30M in Series B funding off the back of its compliance service launch in 2022.
Moving forward, Sumsub is looking strong within a competitive verification market. Its products are applicable to a range of industries within tech including fintech, gaming, and even rideshare apps. The latter is an especially lucrative market in Europe, car ownership trends shifting, with a growing share of drivers opting for flexible mobility solutions over owning a vehicle outright. This indicates that ridesharing is a particularly lucrative sector for Sumsub to tackle.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2022
$30m
SERIES B
Sep 2020
$6m
SERIES A
Total funding: $36m
Company benefits
- Fully remote and flexible working schedule, with access to a coworking space (in some locations)
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
- 1 extra day off to celebrate your birthday
- 7 additional days to enjoy the Christmas & New Year holidays
- 7 days of sick leave (without the need for documentation)
- Regular, fully covered team offsites to connect and collaborate
- Learning opportunities and support to attend industry events with the team
Company HQ
Bay, Springfield, MA
Leadership
Andrew Sever
(Co-Founder & CEO)Leading Sumsub's operations and global growth, aiming to make it a one-stop hub for verification and compliance. Theoretical physicist that previously was a C-suite manager in top IT companies.
Peter Sever
(Co-Founder & CSO)Peter, as CSO, ensures Sumsub meets market demand and achieves stable growth by planning new features. He ensures customer feedback shapes product development, working closely with CSO teams.
Jacob Sever
(Co-Founder & CIO)Jacob leverages his expertise in product design, animation, and computer graphics to combat digital fraud. Leading transformative initiatives, he aligns business strategy with innovative approaches.
Vyacheslav Zholudev
(Co-Founder & CTO)With a Ph.D. in Computer Science from Jacobs University, drives Sumsub's development team to achieve complex goals. His expertise ensures 99.996% uptime. Previously impacting at ResearchGate.
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