Desktop Support Engineer, Flywire
$75-90k
+ Restricted Stock Units & Employee Stock Purchase Plan
3+ days a week in office
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
$75-90k
+ Restricted Stock Units & Employee Stock Purchase Plan
3+ days a week in office
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Bachelor of science or equivalent
- 3+ years of experience working in an IT support/help-desk environment
- 3+ of expertise with Mac OS X or Microsoft Windows Operating Systems. Working experience with Linux is a plus
- Knowledge of TCP/IP, DHCP, DNS, LAN, VPN and basic VoIP concepts
- Experience working in JIRA Service Desk or another applicable ticketing system
- Familiar with managing SaaS tools like Gsuite, Okta, Slack, Jira or Confluence
- Can work with a wide range of personalities and levels of employees from associates to C level executives
- Ability to travel 10% of the time as required
- Hybrid at least 3 days in office
- Candidates must be located within the Great Boston Area
What the job involves
- We, at Flywire, are seeking a Desktop Support Engineer to oversee IT support needs at our Boston office. You will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce
- You must be comfortable working independently and be willing to actively take on a range of responsibilities from setting strategy to completing individual requests
- Facilitate new user on-boarding with the setting up of IT equipment and access
- Assist users in setting up video conferencing facilities
- Plan and manage capacity for hardware and software to cater to business needs
- Maintain IT facilities in the office and server rack
- Lead local IT vendor relationships
- Oversee and maintain an inventory of company assets, systems and peripherals
- Respond to helpdesk requests and work to improve the support process
- Assist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers
- Provide technical training and guidance to both onsite and remote employees
- Create, update, and maintain knowledge articles in our knowledge management system
Application process
- We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
Salary benchmarks
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