Product Technical Support Associate, Anduril Industries
Edge Compute Systems
$113-149k
Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package
Office located in Costa Mesa, CA
Hardware and software for national security
Open for applications
Hardware and software for national security
1001+ employees
Open for applications
$113-149k
Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package
Office located in Costa Mesa, CA
1001+ employees
Company mission
To defend against America's national security challenges to create a safer future for the nation.
Role
Who you are
- 4+ year of technical support experience with a focus on final-tier customer concern support
- Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization
- Experience in on-call support operations and working in limited risk tolerance environments
- Ability to work non-standard hours and weekends as needed
- Ability to obtain and maintain a U.S. Secret Security clearance
Desirable
- BA or BS degree from accredited institution, STEM degree, preferably in computer science, software engineering, electrical engineering, information technology, or similar
- Experience supporting and/or operating compute-enabled communications systems, including electronic warfare domain experience, as a DOD employee, contractor, or end-user
- Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira
- Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+)
- Familiarity with and/or experience administrating NixOS systems
- Experience working as a system administrator
- Experience executing sustainment and reliability workflows for a defense-focused service or product
- DOD, Law Enforcement, or other Government agency experience preferred
- Demonstrated experience as a self-starter, able to find and resolve issues on your own
- Experience performing trend analysis to inform business decisions
- Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution
- Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system
- Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps
- Confident with navigating ambiguity and crafting new ways of doing things
- Excellent written, visual, and verbal communication skills
- Active SECRET (or higher level) security clearance
What the job involves
- As a Product Operations Engineer for GCS, you will play a critical role in ensuring the reliability and readiness of Anduril’s fixed-site and expeditionary asset control solutions
- GCS is designed to deliver real-time planning and control of autonomous systems at the tactical edge through several form-factor solutions to support system employment in any situation
- In this role, you will support end users by improving field failure discovery, mitigation, and resolution processes, conducting root cause analysis, deploying fixes, and managing incidents across the GCS fleet
- This position requires a strong problem-solving mindset and hands-on expertise in debugging and resolving complex compute hardware and software issues
- If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team
- Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities
- Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution
- Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the GCS team
- Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation
- Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution
- Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality
- Maintain awareness of current product specifications and bridge the gap in understanding between technical and non technical stakeholders
- Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users
- Travel as required to support customer needs and operations
Our take
Anduril makes hardware and software for defense agencies including the Department of Defense and the Department of Homeland Security. Its hardware products include specialist drones with a long flight time and surveillance towers.
This hardware is tied together by proprietary software, the Lattice platform, which uses sensor fusion, machine learning, and mesh networking to integrate real-time data from Anduril hardware and third-party systems into a single, autonomous operating picture. While the hardware observes and detects, the software can make decisions as to the threat level of any anomalies, and so allow for observation and protection of an area or building with minimal manpower.
Anduril closed a $1 billion Series G funding round in 2025 led by the Founders Fund, doubling its valuation to $30 billion. This oversubscribed funding round came after the company doubled its revenue in 2024, when it won a contract with the US military to build its soldiers' VY/AR headsets for combat, a contract the company beat Microsoft to.
Freddie
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2025
$310m
GRANT
Jun 2025
$2.5bn
SERIES G
Total funding: $6.5bn
Company benefits
- Full Family Health Coverage
- 16 Weeks Paid Parental Leave for All Caregivers
- Family Planning & Support
- Incentivized Time Off
- Mental Health Resources
- Financial Planning
- Unlimited Provisions
- Professional Development
Company HQ
Irvine Business Complex, Irvine, CA
Leadership
Brian Schimpf
(Co-Founder & CEO)Having studied at Cornell, they joined Palantir as an Engineer in 2007. They left after over 9 years in order to co-found Anduril in July 2017 as CEO.
Palmer Luckey
(Co-Founder)They founded Oculus VR in April 2012, where they worked until April 2017 when they co-founded Anduril.
Trae Stephens
(Co-Founder)Former Lead Data Analyst at LexisNexis for 2 years, prior to spending 5 at Palantir. They joined Founders Fund as a Partner in 2014, and co-founded Anduril in 2017.
Matt Grimm
(Co-Founder & COO)Studied Engineering at Cornell before working as a Booz Allen Hamilton Consultant and spending over 6 years at Palantir as a Forward Deployed Engineer. They worked at Mithril Capital Management and Classy.org before co-founding Anduril in 2017.
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