Business Operations Director, WHOOP
Wearable health and fitness devices
Job no longer available
Wearable health and fitness devices
1001+ employees
Job no longer available
1001+ employees
Company mission
To unlock human performance and Healthspan.
Role
Who you are
- If you’re eager to roll up your sleeves, create operational leverage, and make an impact across multiple teams, this role is for you
- 5+ years of experience in operations, supply chain, manufacturing, hardware, or a related field, ideally in a high-growth or tech-driven environment
- Proven ability to jump into ambiguous challenges, quickly assess the landscape, and drive solutions
- Experience and comfort in communicating with executives, both internally and externally, and an ability to turn vision into action
- A highly organized and logical approach to problem solving; when given a large and complex set of variables, you innately know how to prioritize and formulate a strategy to structure and design a clear plan
- Obsession with quality and have outstanding attention to detail in everything you do and be known for this!
- Demonstrable skill at leveraging Excel/Google Sheets, Google Slides, Slack, SmartSheets, and MacOS to track, manage, and communicate the work that you and our team does
- Examples of your top-notch verbal and written communications abilities and be able to present data and information clearly and concisely
- Strong analytical and problem-solving skills with a bias for action
- Experience managing cross-functional initiatives and collaborating with technical and non-technical teams
- Excellent communication and stakeholder management skills
- Highly adaptable, thrives in fast-paced environments, and comfortable wearing multiple hats
- Ability to execute like nobody else; be a pro at follow up and follow through and operate at a high tempo and pace to achieve maximum efficiency and effectiveness
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
- Understanding of hardware development, manufacturing, and/or engineering experience is a plus; finance, HR, and legal experience is desirable
- You genuinely enjoy being productive and are always looking for unique solutions to improve efficiency and effectiveness of teams and organizations
- Strong customer service orientation
What the job involves
- WHOOP is hiring a Business Operations Director to work closely with and directly support our COO and cross-functional teams to tackle high-impact challenges across the organization
- This is a dynamic and fast-paced role for a scrappy, resourceful problem-solver who thrives on variety and adaptability
- You will be embedded in projects spanning Supply Chain, Operations, Manufacturing, Quality, IT, and Business Systems, while also collaborating with Hardware, Membership Services, and Program/Project Managers to drive operational excellence
- Support the COO and help drive key initiatives across Supply Chain, Operations, Manufacturing, Quality, IT, and Business Systems
- Work cross-functionally with Hardware, Membership Services, and Program Management teams to streamline processes and enhance efficiency
- Support executive decision-making through data analysis, process mapping, and proactive problem-solving
- Lead special projects and act as a hands-on contributor to evolving operational needs across WHOOP
- Establish and optimize operational workflows to improve scalability and reduce friction across teams
- Help hold us accountable to our commitments and help us deliver on them
- Assist COO with organizational design, recruiting, and retention
- Quickly form relationships, gain the team’s trust, and positively influence culture
- Willingness and ability to appropriately say ‘no’ when necessary to meet other higher priority objectives
- A results-oriented and dedicated personality with creative and critical thinking capabilities
- A tendency to remain flexible and calm in the face of ambiguity and rapid change
- A no-task-is-too-small (or too big) attitude
Our take
WHOOP develops wearable health-tracking devices designed to help athletes optimise their performance. Its technology continuously monitors recovery, sleep, and training hours to fine-tune both individual and team performance. Unlike competitors that primarily track exercise data, WHOOP's holistic approach includes metrics like heart rate variability, which can influence more effective and healthier exercise routines.
By focusing on a subscription model that includes the cost of the physical device, WHOOP differentiates itself from competitors that charge a higher one-time fee for their products. This model provides ongoing value and encourages users to stay engaged with their health data.
WHOOP's comprehensive monitoring of strain and recovery has given it a competitive edge, even as other brands like Fitbit have incorporated similar features. Beyond sports performance, WHOOP has conducted extensive research on predicting premature births, aiming to integrate these findings into their app. This commitment to broader health applications demonstrates WHOOP's dedication to advancing wearable health technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Aug 2021
$200m
SERIES F
Oct 2020
$100m
SERIES E
Total funding: $404.8m
Company benefits
- Flexible Vacation: WHOOP has a flexible vacation policy that allows you to unwind, laptop-free, when you need it most.
- Focus on Family: We offer 18 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
- Get Invested: In addition to a competitive base salary and 401k, you're eligible to receive stock options to share in the future of WHOOP.
- WHOOP +1: Everyone on the team gets a complimentary WHOOP membership—plus another membership to share with a loved one.
- Health Matters: Our competitive benefits package covers medical, dental, and vision, in addition to mental health services, life and disability insurance, and more.
- Find Your Fit: Full-time employees get $500 a year to spend on wellness in whatever way they see fit, from fitness classes and memberships, to recovery services.
- It Pays to Sleep: Our Sleep Performance Program incentivizes employees to get more sleep. Log an average sleep performance of 85% or higher for the month and get a $100 bonus.
- Location, Location, Location: You can’t beat the views from the rooftop of One Kenmore Square. Feel inspired daily as you work, enjoy free snacks and coffee, and collaborate in the heart of Boston.
Company HQ
West Fens, Boston, MA
Leadership
Will Ahmed
(Founder & CEO)After graduating from Harvard with a Bachelor of Arts in Government and Economics, Will went on to hold Summer Analyst roles at Allen & Company and Lindsay Goldberg before founding WHOOP in 2012.
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