Technical Account Manager, VAST Data
Europe
AI operating system
Open for applications
AI operating system
1001+ employees
Open for applications
1001+ employees
Company mission
To empower intelligent agents to store, think, communicate, and act.
Role
Who you are
- Knowledge and experience in the enterprise IT infrastructure, networking and storage space is preferred, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Knowledge of networking, and working experience with network configurations on Linux and network troubleshooting
- Knowledge of customer’s use cases and priorities
- Lead and coordinate regular business review meetings
- Manage customer installations, upgrades, and expansions
- Pull logs and create support bundles to assist in troubleshooting issues
- Do upgrades
- Partner with onsite PS resource performing expansions
- Submit Feature Requests and/or Bugs into Engineering
- Write RCAs (with Support and Engineering)
- Ensure account teams are kept aware of status and activities
- An advantage to candidates that have In-depth knowledge and hands-on experience with storage, S3 and high-performance computing
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Flexibility. We’re a growing company. Your responsibilities will change and evolve based on the needs of the business
- Team player. Don’t be a jerk. Disagree with respect, and commit
- Customer obsessed. You build trust and rapport with an ability to deftly and calmly handle escalated situations with the customer
- Self-starter; ability to manage your own time. We’re a growing global team and a fully remote company
- Highly organized. We track our work in tickets and dashboards
- Ability to context switch in a fast-paced, changing environment
- Excellent written and verbal communication and presentation skills
What the job involves
- As a member of the Customer Success team you will be You will be a part of VAST “Flight Crew” for our customers, working with a small team of Support Engineers to handle all post-sales activity for the customer
- As the Customer Success Manager, you will regarded by customers as the ‘one-hand-to-shake’ for all things, post-sale
- You will be a member of the virtual account team (Sales, SE as the proverbial ‘quarterback’ for the account
- You will be conversant and knowledgeable in the VAST Data product, you’ll manage daily operations for the account, and manage escalations for your particular customer(s)
- You will be responsible for ensuring customer installations and upgrades are well planned, go smoothly, and capture lessons learned and action items (with due dates and owners)
- You will work with engineering to submit and advocate for bugs and feature requests on behalf of customer, and work with the account SE to ensure that new features and functionality are adopted by the customer
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working collaboratively on the back-end to bring the right skillsets together to solve the customer problem efficiently and effectively
- Manage customer installations, upgrades, break-fix and expansions for the customer to make sure onsite engagements go smoothly., partnering with Sales, Professional Services and sometimes external partners
- Lead and coordinate weekly, monthly, and quarterly customer review meetings
- Understand and advocate for customer use cases, unique requirements and needs
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Ensure account teams are kept aware of status and activities
- Lead your pod of Customer Success team members, knowing when and how to leverage different skillsets and helping to focus the team on the customers' priorities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
Our take
VAST Data is building what you might call the plumbing for the AI era - a purpose-built data platform that unifies storage, compute, and data services in a single, scalable system. With its disaggregated, shared-everything (DASE) architecture, it allows companies to scale their storage independently from compute, meaning AI workloads can grow without behind held back by infrastructure bottlenecks. And their platform delivers flash-speed performance, multi-protocol access, and enterprsie-grade reliability, all while keeping costs reasonable.
This architecture is especially relevant now and the company has recently partnered with GMI CLoud as a key data infrastructure provider for GMI's ambitious new "AI factory" in Taiwan. The data centre is expected to house 7,000 NVIDIA Blackwell GPUS and will lean on VAST's exabyte-scale storage to handle data for model training, inference, and real-time processing.
On top of this, VAST has secured some major partnerships and deals that really position it strongly for the future of AI infrastructure. In November 2025, it struck a $1.17B agreement with CoreWeave, making VASt the primary data foundation for their GPU cloud. It also expanded its collaboration with Google CLoud to offer its AI Operating System as a fully managed service, allowsing global data access across on-prem and cloud environments using VAST DataSpace. These moves suggest VAST isn't just keeping up with AI demand but shaping the infrastructure that will power the next generation of large-scale, distributed intelligent systems.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2023
$118m
SERIES E
May 2021
$83m
SERIES D
Total funding: $381m
Leadership
Renen Hallak
(Co-Founder & CEO)BA and an MSc in Computer Science. Prior to co-founding VAST, they led the architecture and development of an all flash array at XtremIO as VP of R&D.
Shachar Fienblit
(Co-FOunder & Chief R&D Officer)BSC in Computer Software Engineering. Prior to co-founding VAST, they were the VP of Engineering at Kaminario before being promoted to CTO.
Jeff Denworth
(Co-Founder)Prior to co-founding VAST, they were the SVP of Marketing at CTERA Networks and DDN Storage.
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