End User Support Analyst, Utility Warehouse

Salary not provided

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Azure

Active Directory

ServiceNow

Junior and Mid level

London

2-3 days a week in office

The UK's only Multiservice Utilities provider

Job no longer available

The UK's only Multiservice Utilities provider

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Job no longer available

Salary not provided

+ Share options

Azure

Active Directory

ServiceNow

Junior and Mid level

London

2-3 days a week in office

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Company mission

Utility Warehouse is the world's only fully integrated multi-utility supplier. We are on a mission to be the nation’s most trusted utility supplier by simplifying home services helping our customers to stop wasting time and money.

Job

Company

Role

Who you are

Experience in end-user support role and looking for a challenge in a fast-paced environment
Ability to demonstrate knowledge of some of if not all: ServiceNow, Jamf MDM, InTune, Azure, SCCM, Google GSuite, Microsoft Office 365, Okta, Active Directory, Group Policy Management, CloudStrike, Cisco Jabber, AWS, Papercut
Excellent customer-facing skills
Clear and methodical approach to problems and troubleshooting
Adaptable and keen to learn new skills
A passion for information systems
A proactive attitude, looking to consistently produce high-quality outcomes
For the first 6 weeks of the role you will need to onsite in Colindale full time for training

What the job involves

Through analysis of tickets and automation of work, the End User Support Analyst will, where practical, identify improvements to the user experience that can be automated or simplified
The role is responsible for the onboarding of new staff technically and will work with the relevant teams to continually improve processes to improve the end-user experience
Providing end-user support to internal customers in a professional and friendly manner
Supporting end-users both in on-site in Tech Bar, remotely and via our ticketing system (ServiceNow)
Software Deployments using SCCM, Intune
Troubleshooting, support and maintenance of Windows desktop platforms
Deploying new user equipment and performing customer handovers
Maintain asset inventory - kept up-to-date at all times
Building PCS and Laptops (Windows, macOS and Chromebooks)
Managing Meeting room equipment and office equipment (e.g. printers, screens)
Ensuring that knowledge and experience is well documented and shared with colleagues through the ServiceNow Knowledge base
Have the ability to multitask between BAU daily support and deliver on timely business critical projects
Proactive escalation of unresolved Incidents and Service Requests to relevant stakeholders

Salary benchmarks

Our take

Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill. The company argues that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is paired with a strong customer services record.

The company currently has over 1 million customers across the services they sell, making it one of the largest energy providers outside the 'Big 6'. Though it does not advertise heavily, its 60,000 partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far - which should ensure it continues to compete with other challengers like Octopus and Bulb.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

43% female employees

21% employee growth in 12 months

Glassdoor (4)

Trustpilot (4.3)

Company

Company benefits

Shares in a growing FTSE 250 business
Flexible working - we’ve got fully remote teams, onsite, hybrid, early risers, and late-night grinders, for us it matters what we’re working on more than where!
Lots of company and team socials - in-person & virtual
Mentors and Teachers a plenty, with so many brilliant minds in one place there is always someone you can lean on for support and development
Free employee assistance helpline
Wellbeing benefits from free personal training, yoga and pilates through to mental health support - all virtually accessible!
Remote working office spaces are available to book globally
Private pension scheme that gets better with time, starting at 4% over time you can get up to 10%
Subsidised private healthcare with BUPA
Save as you Earn share purchase scheme
Discounted UW services (30% mobile & broadband, 10% energy & insurance)
25 days holiday (excl. bank holidays)
Free virtual GP service
Enhanced maternity and adoption pay: 26 weeks of full pay after 12 months of service
A modern central London office and Hubs around the UK
Life Assurance 4 x salary
A UW cashback card - earning you cashback on all your spending!

Company HQ

Farringdon, London, UK

Leadership

Stuart Burnett

(CEO)

Stuart is a proud dad of 2 boys! Stuart began his career as a corporate lawyer before working in several notable Insurance firms. He joined UW in 2016 and held several leadership roles.

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