Operations Support Associate, Cubitts

£27.4k

£13.15 per hour

Entry and Junior level

London

3-5 days a week in office (Brewery Road, London)

Modern spectacle maker

Job no longer available

Modern spectacle maker

101-200 employees

B2CRetailFashion

Job no longer available

£27.4k

£13.15 per hour

Entry and Junior level

London

3-5 days a week in office (Brewery Road, London)

101-200 employees

B2CRetailFashion

Company mission

To revive Britain's lost optical legacy.

Job

Company

Role

Who you are

An exceptional communicator, ensuring our store and customer experience teams have timely and accurate updates for all orders
Positive, and high energy, with a passion for problem solving and getting things done in a timely manner
Motivated by the idea of exceptional customer service - both internally (across other departments) and ultimately with our customers
Excellent attention to detail
Able to think on your feet and adapt to new and changing processes with ease
Demonstrate initiative, positivity and determination
Solutions minded, and systems-savvy
Engaged and energised by our values; For all, Pioneering and Proud
Optical experience preferred

What the job involves

The Operations Support team is the glue which bridges the gap between our different teams, with the ultimate aim of offering the best customer service in the market
You will work closely with stores, production, customer experience inventory and more - as we grow to become one of the world’s most innovative, customer centric, spectacles companies
Support Helpdesk manager - achieving priorities and goals
Offer technical support and update our fabulous stores with the live status of their orders
Monitor and update WIP reports reducing incoming calls and ensuring orders are fulfilled on promised ETA helping operations to achieve targeted lead time
Working closely with teams across the business, such as our production, state-of-the-art glazing lab, retail stores and customer service to proactively identify and solve problems as they pop up
Jumping across a range of different systems and platforms
Collate and share regular reporting on daily/weekly reports with the team
Act as an ambassador for Cubitts, helping to educate and excite others about our mission
Contract: Full Time, 40 hours. Includes weekend working

Salary benchmarks

Our take

Cubitts was founded in 2012, offering bespoke and made-to-measure high-quality sunglasses and eyewear. Its online and brick-and-mortar stores offer a wide range of glasses at affordable prices, as well as bespoke spectacle-making courses and full eye examinations.

2/3 of the population wear glasses, half every day, but the glasses industry hasn't evolved accordingly over the past few hundred years, with products and standards not improving. Cubitts aims to create a spectacle-buying experience that people love to transform the industry for the better.

Cubitts offers spectacles for life, with lifetime adjustments and reglazing, frames made the traditional way so that they outlast their users, using only the finest materials (and recycled waste), as well as allowing users to create a one-off frame to customers' exact colour choices and exact measurements.

With multiple stores mostly in London already, the brand is looking to expand not just throughout the UK but across the world. In the future, Cubitts aims to take the brand global to drag the $130bn industry into the modern age.