IT Systems Engineer, Stellar Health

• Someone excited by the opportunity to have high autonomy and ownership to build the IT tech stack as desired with modern tools like Okta, Jamf, Intune, and Workato
• A true builder at heart, eager to mature and scale an already robust foundation
• As a key member of a small team, you don't mind rolling up your sleeves to provide escalation support while laying the groundwork for our future growth
• Experienced IT professional: You have at least 5 years of enterprise IT experience, including technical customer support, and an intermediate understanding of networking concepts
• You're a proactive self-starter who enjoys taking ownership of a project from conception to completion
• Technical expert: You have senior-level expertise in:
• Device Management and advanced troubleshooting of Windows (Intune) and macOS (Jamf)
• Administering and architecting Okta using modern identity standards (SAML, OIDC, SCIM, RBAC)
• Administering Google Workspace and leveraging GAM and Apps Script
• Using APIs and IPaaS tools like Okta Workflows and Workato to automate onboarding, offboarding, and other IT workflows
• You are proficient in scripting for endpoint management using Python, Bash, and PowerShell
• Strategic problem-solver: You excel at debugging, problem-solving, and deep-diving into complex issues
• You have a passion for technology, scalability, and sustainability, always looking for innovative ways to improve processes
• You enjoy diving deep into the inner workings of systems to find the root cause of an issue
• Collaborator and owner: You have a highly collaborative and customer-focused mentality with excellent communication
• You're skilled at engaging directly with business teams to understand their requirements
• Passionate about efficiency: You relentlessly pursue automation and process improvement for scalable and sustainable solutions
• You have a "don't do it twice" mentality and are always looking for ways to use scripting and IPaaS tools to improve efficiency and eliminate manual toil
• You are also highly detail-oriented and rigorous in execution, and meticulous about writing clear, accessible documentation.Using APIs and IPaaS tools like Okta Workflows and Workato to automate onboarding, offboarding, and other IT workflows

Desirable

• We are seeking our first IT Systems Engineer to own and scale corporate technology for Stellar Health
• Design, build and support our IT systems and services – leveraging expertise in identity architecture, endpoint management, automation, and security to solve challenges big and small
• This is an integral role that will help organize and mature our IT tech stack
• Help execute on the team’s roadmap, fulfill strategic initiatives and operational improvements, deliver an outstanding experience for our employees, and support the growth and development of the IT platforms
• This role reports to the Senior Director of IT and is based out of New York City, but open to Remote for the right candidate
• Tools we use:
• Productivity Suite: Google Workspace
• Identity and Access Management: Okta
• Endpoints: macOS (Jamf), PC (Intune, PatchMyPC) [50/50]
• Automation: Workato, Okta Workflows
• Ticketing: Jira Service Management, Jira Projects
• Knowledge base: Notion
• HRIS: UKG
• You'll design, implement, and maintain identity and access management (IAM) architecture
• Manage account lifecycle automation, integrating with HRIS and other business systems
• Administration of macOS (Jamf) and Windows (Intune) device management, with expertise in configuration, patching, policy enforcement, and bending devices to your will
• Build scalable, self-service IT processes to minimize manual overhead for our employees
• Ensure the stability and security of devices and accounts
• Identify problems and engineer solutions, advocating for high impact opportunities
• Lead technical requirements gathering, technical gap analysis, and solution design
• Collaborate with business partners to develop efficient, sustainable, and scalable cross-functional workflows and solutions to business problems
• Administer and optimize various SaaS tools including Google Workspace
• Serve as a domain expert and escalation point to the IT team
• Develop and maintain documentation on our environment and troubleshooting guides