Senior Machine Learning Engineer, Gorgias

• Strong experience as a Back-End Engineer, with expertise in building APIs and scalable services
• Proficiency in Python and familiarity with ML frameworks (e.g., TensorFlow, PyTorch)
• Experience deploying machine learning models in production environments
• Solid understanding of distributed systems, data pipelines, and cloud platforms (AWS, GCP, or Azure)
• Knowledge of containerization and orchestration tools like Docker and Kubernetes
• Familiarity with SQL and NoSQL databases, with experience in optimizing data storage and retrieval
• Strong communication skills and the ability to collaborate across multidisciplinary teams
• Preferred Experience
• If you're excited about shaping the future of AI-driven customer support and want to make a significant impact, we'd love to hear from you

Desirable

• Join our Machine Learning team, where we’re transforming the ecommerce landscape by automating interactions between merchants and shoppers
• Our mission is to make these experiences effortless for everyone involved
• Our team includes Software Engineers, Machine Learning Engineers, Product Managers, and Designers who work together to advance AI-driven customer support
• Our main focus is building an AI Agent that can accurately and efficiently respond to customer inquiries and drive sales!
• Design, develop, and maintain back-end services and APIs that support machine learning models and data pipelines
• Collaborate with machine learning engineers and data scientists to deploy and integrate models into production environments
• Build scalable, efficient systems to handle large volumes of data and ensure optimal performance
• Lead efforts to improve infrastructure for machine learning, including automation of pipelines and workflows
• Implement testing, monitoring, and deployment best practices to ensure robust and reliable systems
• Participate in architectural decision-making to support long-term scalability and growth of the platform
• Own the feedback, observability, and continuous training of the deployed solutions/models (we use HuggingFace, Vertex, Comet ML, multiple LLM providers, and PromptLayer)
• Work on Generative Agents, Recommender systems, and Knowledge graphs
• Solve product-facing problems with classical NLP and/or with LLMs
• Keep up with the relevant math and computer science state-of-the-art
• This is an exciting opportunity to be at the intersection of back-end development and machine learning, contributing to the AI-driven future of Gorgias's platform!