Senior Machine Learning Engineer, Gorgias

• Strong experience as a Back-End Engineer, with expertise in building APIs and scalable services
• Proficiency in Python and familiarity with ML frameworks (e.g., TensorFlow, PyTorch)
• Experience deploying machine learning models in production environments
• Solid understanding of distributed systems, data pipelines, and cloud platforms (AWS, GCP, or Azure)
• Knowledge of containerization and orchestration tools like Docker and Kubernetes
• Familiarity with SQL and NoSQL databases, with experience in optimizing data storage and retrieval
• Strong communication skills and the ability to collaborate across multidisciplinary teams
• Preferred Experience
• If you're excited about shaping the future of AI-driven customer support and want to make a significant impact, we'd love to hear from you

Desirable

• Join our Machine Learning team, where we’re transforming the ecommerce landscape by automating interactions between merchants and shoppers
• Our mission is to make these experiences effortless for everyone involved
• Our team includes Software Engineers, Machine Learning Engineers, Product Managers, and Designers who work together to advance AI-driven customer support
• Our main focus is building an AI Agent that can accurately and efficiently respond to customer inquiries and drive sales!
• Design, develop, and maintain back-end services and APIs that support machine learning models and data pipelines
• Collaborate with machine learning engineers and data scientists to deploy and integrate models into production environments
• Build scalable, efficient systems to handle large volumes of data and ensure optimal performance
• Lead efforts to improve infrastructure for machine learning, including automation of pipelines and workflows
• Implement testing, monitoring, and deployment best practices to ensure robust and reliable systems
• Participate in architectural decision-making to support long-term scalability and growth of the platform
• Own the feedback, observability, and continuous training of the deployed solutions/models (we use HuggingFace, Vertex, Comet ML, multiple LLM providers, and PromptLayer)
• Work on Generative Agents, Recommender systems, and Knowledge graphs
• Solve product-facing problems with classical NLP and/or with LLMs
• Keep up with the relevant math and computer science state-of-the-art
• This is an exciting opportunity to be at the intersection of back-end development and machine learning, contributing to the AI-driven future of Gorgias's platform!

• 60th and above percentile in compensation
• Health coverage
• Generous Equity Package
• Company Offsites
• Ergonomic setup at your service + 700$ for your home workstation
• 16-week parental leave, including maternity, paternity, and adoption leave
• Daily catered lunch
• 5 Weeks of Vacation
• Retirement Benefits
• Fully Stocked Kitchen
• 3 weeks of Paid Sick Leave
• $2,000 learning/professional development stipend

Total funding: $101.4m

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.