Senior Customer Success Manager, GrowthLoop
$130-150k
OTE
No-code data activation platform
Be an early applicant
No-code data activation platform
21-100 employees
Be an early applicant
$130-150k
OTE
21-100 employees
Company mission
To enable all teams to access customer data in the data warehouse and transform their data warehouses into enterprise growth engines.
Role
Who you are
- You thrive on building strong relationships, identifying strategic opportunities within complex organizations, and uncovering new use cases that expand the impact of our platform for customers
- You are extremely passionate about customer success, maximizing retention & expansion, and empowering commercial teams to achieve their business goals
- You are also excited about the opportunity to help build the future of the customer success function at GrowthLoop as we enter this next, big chapter of company growth
- 3+ years of experience in Customer Success at a software company, ideally having worked with enterprise-level customers at a SaaS startup and in the Marketing space. Other experiences such as performance-driven Marketing Coordinator or Account Manager roles will be considered
- Self-driven-individual who can learn & adapt quickly, hold meaningful conversations with customer stakeholders of all seniority levels, and operate with extreme ownership and pride in their work and targets
- Ability to build strong, strategic relationships and partnerships with customers by thinking holistically about marketing use cases and technology, and how they align with the customer's overall business objectives
- Strong selling skills with demonstrated experience in contract negotiations, renewals, and expansions
- Comfort with ambiguity and adept at jumping into any customer relationship or conversation midstream
- Highly motivated to identify process gaps, build effective solutions, and help us get 1% better every day
- Skilled communicator both verbally and in writing, with the ability to craft clear, concise emails and engage effectively in meetings
- A growth mindset, driven by the desire to deliver value, build strong customer connections, and contribute to GrowthLoop’s long-term success
- Willingness to be responsive to customers outside of normal working hours, when necessary and reasonable
What the job involves
- We are seeking outstanding Senior Customer Success Managers to play a critical role in driving customer success and helping customers of all sizes unlock the full potential of GrowthLoop’s platform, driving measurable value and ensuring deep product adoption & usage
- Manage ongoing customer activities and relationships to drive measurable customer business outcomes & product usage, foster deep relationships and partnerships with key stakeholders, and establish referenceable customer advocacy for GrowthLoop
- Monitor customer health and engagement by leveraging internal dashboards and regular health checks to proactively identify at-risk customers. Develop and implement strategic retention, expansion, and success plans to address customer challenges and drive long-term loyalty
- Own the customer renewal process end-to-end, focusing on achieving high net retention across your book of business. Draft contracts for renewals and expansions, as needed, ensuring terms align with both customer goals and company objectives
- Identify opportunities to retain and grow accounts by aligning GrowthLoop’s solutions with key business needs, marketing use cases, strategic partnerships, and ecosystem trends
- Collaborate cross-functionally with Solutions and Support teams, when needed, to ensure swift resolution of any customer issues or questions that arise
- Co-lead impactful customer trainings with the Solutions team to ensure product enablement, adoption, and engagement for long-term success in our platform
- Provide visibility and advocacy for customer health across departments, ensuring the organization has a clear understanding of what drives product usage, customer pain, customer value, and growth opportunities in our product and services offerings
- Develop customer advocates by building trust and delivering value, preparing customers for testimonials and referrals that support GrowthLoop’s go-to-market efforts
- Collaborate with Product Marketing to generate GrowthLoop Use Case stories that can be shared widely to foster greater product usage while also assisting our Sales team to demonstrate the value current customers see in GrowthLoop today
- Design, implement, and scale GrowthLoop Success operations to enhance the customer experience, streamline internal workflows, and drive better alignment across GrowthLoop teams, all while building for the future of Customer Success at GrowthLoop
- Travel to meet our customers in person when necessary to strengthen relationships and support strategic initiatives
Application process
- Please note that this is a proactive posting—we’ll be reviewing applications on a rolling basis and will reach out when there’s a strong match and the timing aligns
- While we may not follow up immediately, we genuinely look forward to staying connected
Our take
GrowthLoop’s no-code data interface allows enterprises to unlock first-party customer data stored in their own warehouses and quickly create target customer segments for more impactful marketing, advertising, and sales.
One of the major challenges for companies these days is to effectively activate the data they gather. Thus, a solution like GrowthLoop’s has the potential to turn data warehouses into growth engines without having to use external Customer Data Platforms.
The company, which until 2022 was built without any capital investment, has an impressive client list which includes Google Cloud, Indeed, NASCAR and the Boston Red Sox. Funds raised in 2022 allowed GrowthLoop to expand its services and invest in new features for the platform - such as a first-of-its-kind AI audience builder, a GenAI Marketing solution in partnership with Google Cloud and Typeface and a cross-channel journey builder for the data cloud.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-friendly environment
- Flexible PTO
- Healthcare Coverage
- Learning and development opportunities and stipend
- Monthly Recharge days
- 401(k) matching
Company HQ
SoMa, San Francisco, CA
Leadership
Christopher Sell
(Co-CEO)Previously worked in Product Marketing at Google. Former Head of Product at URX (Acquired by Pinterest), which helps mobile web publishers show users relevant sponsored content from within apps.
David Joosten
(Co-CEO)Former Product Marketing Manager at Google. Prior to Flywheel Software, co-founded and was CEO of Metria Analytics - a startup which provides business insights and media measurement through transactional data.
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