Strategic Customer Success Manager, Supermetrics
English & Dutch Speaker
Data integration platform
Job no longer available
Data integration platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make data analysis simpler, more productive and more connected.
Role
Who you are
- A storyteller who can turn data into narratives that inspire action
- Strong commercial acumen with consultative discovery skills
- Analytical mindset - comfortable interpreting data and building business cases
- Excellent organization and prioritization skills in a fast-paced, scale-up environment
- Fluent in English and Dutch
- 3-5+ years in Customer Success, Account Management, or Consulting with enterprise SaaS, martech, or data products
- Proven track record in executive stakeholder management and driving net retention growth
- Strong understanding of marketing data ecosystems, privacy regulations, and omnichannel journeys
- Familiarity with ROI modeling and value engineering frameworks
- Curious, data-driven, and eager to learn
- A proactive self-starter with a growth mindset
- Collaborative team player who lifts others up
- Confident and personable - able to influence without authority
What the job involves
- We’re scaling fast across the globe, and we’re looking for a Strategic Customer Success Manager who’s passionate about driving real value for enterprise customers. You’ll help some of the world’s biggest brands use Supermetrics to unlock insights, tell better data stories, activate their data and achieve measurable growth
- As a Strategic Customer Success Manager, you’ll own a portfolio of high-value customers and act as a trusted advisor to their C-suite and marketing leaders. You’ll help them connect business strategy to data outcomes, turning complex marketing data into clear, impactful stories that drive action.You’ll shape success plans, guide adoption, and ensure our customers see Supermetrics as a mission-critical part of their growth stack. Your success will be measured by retention, expansion, and customer-reported value
- Build Strategic Relationships (30%):
- Develop and maintain strong, multi-threaded relationships across executive and senior stakeholders
- Lead quarterly business reviews that position Supermetrics as a strategic growth partner
- Deliver data-driven ROI stories that demonstrate measurable impact
- Inspire advocacy through customer references, events, and community engagement
- Drive Joint Success & Growth (25%):
- Co-create outcome-based success plans tied to customer KPIs and objectives
- Translate plans into actionable internal account strategies
- Partner cross-functionally with Enablement, Product, and Marketing to deliver on outcomes
- Continuously adapt to new use cases or evolving business needs
- Retention & Expansion (25%):
- Own renewal forecasting and expansion opportunities across your portfolio
- Partner with Account Executives to lead commercial conversations
- Identify churn risk early and lead proactive mitigation strategies
- Maintain health scores and track key value metrics
- Be the Voice of the Customer (20%):
- Gather and share customer insights to help shape our roadmap
- Partner with Marketing to turn success stories into advocacy content
- Bring thought leadership on marketing data and analytics strategy
- Share best practices internally and externally to elevate our customer community
Our take
Helsinki-based Supermetrics is a data integration platform making it easy for marketers and business intelligence teams to analyse data from popular ad platforms such as Facebook, Google and Twitter and integrate them into their preferred analytics and data warehouse platforms.
Despite competition from companies such as Fivetran and Adverity, the company boasts an impressive client list, including Nestlé, Warner Bros., and L’Oréal. This is owed to its variety of products, such as Supermetrics for Google Sheets, Excel, and BigQuery.
Supermetrics' success is product-led, and due to the increase in demand for its offerings, the company witnessed a growth of 40% YoY in 2022. Going forward, the company is focused on continuing its strong growth path and hopes to at least double its turnover. It's also emphasising its presence in the US market as important and expects to grow fast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$46.6m
SERIES B
Nov 2017
$4.1m
SERIES A
Total funding: $50.7m
Company benefits
- Health and wellness: We cover your healthcare costs, and you'll get a wellness allowance for things like sports, massage, and meditation.
- Equity & bonuses: All full-time Supermetrics employees are owners through equity. Everyone is also part of a personal bonus or commission plan.
- Flexible remote work: Enjoy working flexibly from home and in productive and uplifting office environments. Fully remote employees get a stipend to upgrade their home office.
- Generous paid time off: We take recharging from work seriously and encourage you to take all your leave. Paid parental leave is part of the package, too, of course.
- Personal learning stipend: We offer a personal learning budget to boost your professional growth.
- Excellent equipment: You’ll get a laptop, a phone with a plan, noise-canceling headphones, plus the ergonomic equipment you need for your work. And your wifi is on us, too.
- Stellar team events: We're known for our amazing team events, parties, and offsites. We also happily support employee-organized activities that bring teammates together.
Company HQ
Kluuvi, Helsinki, Uusimaa
Leadership
Mikael Thuneberg
(Co-Founder & Chairman of the Board)Experienced Researcher, having previously worked at 15/30 Research, Sulake, and T-Media. Also the founder and CEO of Automate Analytics.
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