Customer Success Manager, UpSlide
£48.3-63.3k
OTE
£42-55k
BASE
15% annual bonus scheme
2-5 days a week in office (Broadgate, London)
Document workflow software
Job no longer available
Document workflow software
101-200 employees
Job no longer available
£48.3-63.3k
OTE
£42-55k
BASE
15% annual bonus scheme
2-5 days a week in office (Broadgate, London)
101-200 employees
Company mission
To help people work better whilst enjoying what we do.
Role
Who you are
- More than 1 year of experience as a CSM with a strong track record in enterprise SaaS
- A client-centric mindset
- The ability to build and maintain relationships internally and with clients
- Experience handling customer escalations
- Excellent written and verbal communication skills
- Interest in leveraging data, analytics, and automation to drive ROI
- Exceptional ability to communicate and foster positive business relationships
- Experience working with brand image and promoting value through customer experience
- An eye for detail
Desirable
- You have previous client-side experience in financial services
- You can switch contexts quickly and easily and are skilled in managing multiple priorities at the same time
- You can speak another language (French, German, etc.)
- You are proficient in Microsoft Office
What the job involves
- You will join our new team, working alongside Filipe, Liz & Issie
- Annemieke, your future manager and team lead, will be mentoring you to help you achieve your goals
- Manage a portfolio of internal and client projects
- Oversee escalations for assigned accounts
- Monitor the evolution of the assigned portfolio
- Foresee risks in projects/initiatives and be prepared to mitigate these risks
- Track margins, active ARR, deliverables, invoicing milestones, and change requests
- Maintain a detailed understanding of products and services, assist clients with questions, and proactively suggest the best products for their needs
- Lead business reviews and introduce your client to new features relevant to their use case
- Organize webinars to train your clients on specific features
- Assist in creating training courses and educational materials for our clients
- Promote an energetic fan base for our product amongst our biggest clients and locate brand ambassadors to share UpSlide’s benefits and value
- Analyze your clients’ usage statistics to boost usage
- Collect and process customer feedback
- Optimize existing processes within the company and actively enhance customer success initiatives
- Innovate by creating new onboarding tools such as webinars, a statistics dashboard, and a newsletter
- Organize events to promote UpSlide
- Work closely with the Sales teams to identify opportunities
- Lead workshops with our Product team to represent your clients’ voice
- Spread CSM knowledge amongst your peers
- To work on these tasks you will mainly be using the following tools: Microsoft Office, Salesforce, and Notion
- No sales quota
Application process
- 1. Phone intake with Isabel (CSM)
- 2. Phone interview with presentation task with Liz (Senior CSM) and/or Filipe (Senior CSM)
- 3. In-person & case study interview with Annemieke (Team Lead CSM) and Henry (Country Lead UK)
- 4. Video interview with Aurore (Deputy CEO)
- 5. Reference check to help us onboard you
- On average our process lasts 21 working days and offers usually follow within 48 hours
Salary benchmarks
Our take
UpSlide brings together three areas of expertise - finance, technology, and design - to enhance the functionality of Microsoft 365. Its suite of tools is loved by major firms like KPMG, Deloitte, and BNP Paribas, helping professionals work more efficiently across the globe.
UpSlide offers services many didn't even know they needed, enhancing the Microsoft 365 ecosystem in ways that make a real difference. The company's solutions unify and supercharge Microsoft and clients have embraced these innovations, with UpSlide's user base continuing to expand as more professionals discover the value of its offerings.
Despite facing some economic challenges over the years, UpSlide has remained resilient, with revenues continuing to rise. As the company looks to the future, it remains committed to its people, community, clients, suppliers, and the environment, ensuring its growth is sustainable and impactful for all.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Hbrid-friendly: Hybrid-friendly environment with a €500 budget for home office equipment from day one
- Continuous development: Personal development budget to continue to grow professionally
- Parental leave: Global parental leave policy, flexible return to work and help for parents with children up to 6 years old
- Social activities: Annual global off-site and regular team building activities to build your professional network
- Wellness budget: A monthly wellness budget of around €50 from the first full month
- Global offices: Modern offices in Paris, London, New York, Berlin and Singapore to foster collaboration and work-life balance
Company HQ
Palais-Royal, Paris, France
Leadership
Julien Villemonteix
(CEO)Initially joined UpSlide in 2010 as CTO before becoming CEO in 2019. Prior to this, they worked in Electric Vehicle Business Development at Renault.
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