Customer Success Specialist, Taxually

US time zone

Salary not provided

+ Performance-based incentives

Junior and Mid level

Remote in Germany, Spain

Amsterdam

London

More information about location

Tax compliance software

Be an early applicant

Tax compliance software

101-200 employees

FintechB2BComplianceFinancial ServicesAccountingAutomation

Be an early applicant

Salary not provided

+ Performance-based incentives

Junior and Mid level

Remote in Germany, Spain

Amsterdam

London

More information about location

101-200 employees

FintechB2BComplianceFinancial ServicesAccountingAutomation

Company mission

To bring transparency and simplicity to tax process through our expertise and tax technologies.

Job

Company

Role

Who you are

1-3 years of experience in Customer Success
Native/Professional English language knowledge
Any additional European language is a plus
Empathy and love for helping people
Remote customer service experience (phone, email, chat)
Ability to understand and explain complex issues in an easy manner
Excellent organization & communication skills
If you are a driven, self-motivated and highly flexible team player on top of being a self-learner and independent problem-solver, we will not even ask you for a Bachelor's degree or equivalent

What the job involves

Providing our users with an outstanding customer experience - it is part of our mission to make Taxually users feel satisfied with our toolkit and service
Supporting clients with the onboarding via email, phone and chat
Making sure our clients know how to register
Assisting with retention processes for existing customers
Fielding complaints and ensuring customer solutions and satisfaction
Collaborating with other departments
Guiding clients through various platforms
This role will focus on the US time-zones

Our take

Online and international sales are increasing rapidly, but as governments become aware of the money flowing across borders, so are the tax rules. For a company that wants to conduct business overseas or expand into new markets, compliance with tax authorities can make business extremely difficult. Enter Taxually, with a cloud-based sales tax compliance platform that calculates taxes owed, handles contact with national authorities and leaves businesses free to do business instead of worrying about accounting.

The tax compliance space is heavily contested, with offerings from Quaderno, Lovat and Sovos to name just a few. However Taxually has an edge in the speed of its processing (under six minutes per calculation) and the breadth of experience of its team, totalling over 200 years in major European tax firms such as KPMG and PwC. This expertise and ease of use has rapidly grown Taxually a large customer base of over 13,000 businesses who trust the platform to automate their VAT processes.

With funding the company is accelerating its growth and further developing its product. It is also hiring talent in engineering and product development as it scales up to pursue its goal of becoming a global leader in tax compliance.

Freddie

Company Specialist at Welcome to the Jungle

Company

Company HQ

Víziváros, Budapest

Articles

Taxually enters the U.S. Sales & Use Tax market by acquiring LumaTax

Leadership

Stefan Mladenovic

(Co-Founder & CEO)

Prior to co-founding Taxually, they were a Manager at KPMG. They interned with KPMG while studying a Master's degree in International Business and Corporate Finance.

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