AI Software Engineer, UJET
$150-165k
AI-powered contact center solutions
Be an early applicant
AI-powered contact center solutions
201-500 employees
Be an early applicant
$150-165k
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- 3-5 years of professional software engineering experience, with strong hands-on experience building production systems
- Strong experience as a generalist engineer who can move fluidly between backend systems, frontend, AI services, APIs, and product development
- Excellent programming skills in Python and TypeScript
- Experience shipping AI agents, LLM-powered applications, or other production AI systems, including prompt and tool orchestration, evaluation, and cost/reliability tradeoffs
- Strong product instincts and comfort working in ambiguous environments where the right solution is not obvious at the start
- Experience building and operating systems on AWS/GCP in production
- Comfort working with large, messy datasets and building pipelines that turn unstructured inputs into dependable product functionality
- Strong SQL and data systems fundamentals
- A bias toward ownership, speed, and pragmatic execution
- Experience building AI-native products from 0 to 1
- Familiarity with conversational data, support platforms, CRM/CCaaS integrations, or customer experience tooling
- Experience with observability, evaluation frameworks, and production reliability for AI systems
What the job involves
- We’re looking for a AI Software Engineer to help build the next generation of UJET's AI products: Spiral and AXO
- This is a high-impact role for someone who thrives in ambiguity, enjoys moving across the stack, and wants to turn cutting-edge model capabilities into real-world product experiences
- You’ll work across backend systems, AI services, product features, APIs, and infrastructure
- One day you might be building agent workflows in Python, the next shipping customer-facing features in TypeScript, improving evals and reliability, or designing systems that process large-scale conversational data securely and efficiently
- This role is ideal for an engineer who is deeply practical about AI: someone who uses AI-assisted development naturally, understands how to build with and around LLMs, and cares about reliability, performance, and user impact as much as model quality
- We value curiosity highly
- The best people in this role are excited to dig into messy problems, ask good questions, and iterate until the system is measurably better
- Build and own product and platform capabilities across Spiral and AXO, from early prototypes to production systems
- Design and implement AI-powered workflows, agent capabilities, and backend services that are scalable, secure, and reliable
- Develop high-performance APIs, async workers, and application logic in Python and TypeScript
- Ship user-facing product features and internal tools that make advanced AI systems useful and intuitive for customers
- Architect and improve data ingestion, parsing, and analysis pipelines that transform raw customer interaction data into structured, actionable insights
- Partner across engineering, product, and design to translate ambiguous product ideas into robust technical systems
- Own infrastructure and deployment patterns on AWS/GCP, with a focus on reproducibility, observability, security, and cost efficiency
- Improve system quality through evaluation, monitoring, logging, alerting, and operational best practices
- Help define engineering standards, review code, and mentor teammates working on distributed systems and AI applications
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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