Senior Customer Success Manager, Axuall
Network insights company for healthcare
Job no longer available
Network insights company for healthcare
21-100 employees
Job no longer available
21-100 employees
Company mission
To empower healthcare leaders to make better and faster decisions to meet patient demand, improve economic efficiencies, and reduce provider burnout.
Role
Who you are
- 5+ years of Account Management in a SaaS based product environment (within the Healthcare vertical preferred)
- Excellent client service skills and ability to connect with healthcare professionals across a variety of roles (physicians, administrative care team members, executive leads, etc.)
- Strong administrative skills and sophistication to manage business processes in complex environments
- Highly organized and systematic with superb attention to detail
- Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- Strong experience in identifying growth opportunities and expanding revenue through existing business
- Can quantitatively articulate actions in response to analytical work to goals, plans, and trends
- Strong understanding of the client ecosystem and the decision-making processes therein
- Experience in product engagement and feature utilization with the ability to up-sell the product for the sustainable evolution of accounts
- Excellent written and verbal communication skills with the ability to educate, influence, negotiate, and make formal presentations with prospective or existing clients
What the job involves
- The Customer Success Manager owns client engagements and is responsible for growth and retention while working to maximize solution adoption and utilization, alleviate pain points, and meet digital transformation milestones.
- The CSM role also has an additional incentive compensation plan that rewards client growth and advocacy
- Build, maintain, and develop new business opportunities by upselling and aligning Axuall to organizational strategic priorities
- Create demand by uncovering business problems and matching them to our additional product offerings
- Partner with internal resources to grow adoption of Axuall’s SaaS products by increasing revenue over time
- Demonstrated capacity to learn relevant workforce intelligence and analytics quickly
- Work cross-functionally (e.g., Implementation, Product, Sales) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time
- Build and maintain effective relationships that create a high level of trust with account stakeholders to help facilitate the identification of new growth and strategic alignment opportunities within assigned accounts
- Provide consistent feedback to the Engineering and Product teams to assist in successfully launching new product features and provide insight into what our customers want and need from our product
- Develop in-depth knowledge of customer needs, trends, and competitive landscape
- Effectively align Axuall products according to customer objectives and help our customers understand their visions as it relates to the overall product roadmap
Our take
Axuall is a workforce intelligence company that helps healthcare systems, staffing firms, health plans, and digital healthcare companies reduce their enrolment times by providing data insights into network planning, analytics, and reporting.
Founded in 2018, Axuall has embraced machine learning and robotic automation as a tool for healthcare companies to provide better services. With more pressure on healthcare than ever before, Axuall is leading the call for efficiency solutions in the US, elevating healthcare companies such as Locumtenens and Arista MD.
Although there is stiff competition in the form of more mature companies like ZeroOmega - which has more than a decade on Axuall - the company's fundraising showcases the regard with which it is held in the space. The capital is being used to grow its product, sales, and marketing teams, as well as support further API integration and the development of its data partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Aug 2023
$7m
SERIES B
May 2023
$20m
SERIES B
Total funding: $40.4m
Company benefits
- Professional development stipends
- Employee stock options
- Remote work opportunities
- Employee stock options
- Unlimited PTO
- Fitness stipend
Company HQ
Downtown, Cleveland, OH
Leadership
Charlie Lougheed
(CEO)Previously Senior Vice President at PNC, and Co-Founder, President and CSO of Explorys. Currently a Board Member at Unify Labs and Managing Director at The Lougheed Initiative.
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