Sales Operations Team Leader, Brompton

• Passionate about sales and building relationships
• Inspirational leader who engages employees to achieve results by being self-motivated while approaching work with a positive "can do" attitude
• Excellent analytical and practical problem-solving abilities
• Good listener with the ability to absorb information and at the same time build upon stable relationships, developing networks and identify resources as and when necessary
• Able to make informed decisions within area of responsibility
• Collaborative attitude, works well with others, supports a positive team dynamic, and contributes to a cooperative work environment
• Remain rational when dealing with challenging situations, ensuring that communication is clear, systematic, and fact-based
• Routine-orientated, methodical, thorough, compliant, cautious, sensitive, diplomatic, self-disciplined, amicable, and accommodating
• The role is likely to involve administration, negotiating, and advising; therefore, the successful applicant will display a friendly approach and the ability to influence others in a clear, factual, and persuasive manner
• Be a self-starter, proactive, flexible; a person who can work unsupervised to high standards and with meticulous detail
• Strong organisational and time management skills
• Work effectively under pressure and multitask
• Fluent English communication skills - both verbal and written and the ability to simplify topics
• A team player who will contribute to the continuous improvement of the department and company
• Flexibility to adapt to an ever-fluctuating environment
• Attention to detail

Desirable

• Hours: 40 hours p/week
• Responsible to: Global Head of Sales Operations
• 9-Month FTC, Maternity Cover
• Reporting to Global Head of Sales Operations, this London Head Office based role requires a significant degree of organisation, proactivity and most importantly, commercial awareness as you become part of the support frontline for the Sales department
• You will lead and supervise day-to-day operation and performance of your team of coordinators, focusing on key regions of APAC (Asia-Pacific), China and the US
• You will work closely with the Head of Sales Operations, sales operation team leader for Europe and key stakeholders in the APAC region, assisting with daily administration needs, addressing demand-related queries, and supporting team members with questions and ad-hoc requests
• You will be expected to quickly familiarize yourself with trade accounts while building your knowledge of the brand, products, operational systems and procedures, and relationships with colleagues across departments
• You will need to be able to efficiently answer a multitude of sales and technical enquiries, supporting other departments such as Customer Service, Finance, Marketing, and Dispatch teams
• Assisting Head of Sales Operations to ensure sales of bikes, parts and accessories, and special editions happen on time against forecast and launch timing
• Safeguarding orders are fulfilled according to dispatch planner for countries under team leader’s management
• Understand and closely follow the twelve-month rolling sales forecast/pipeline plan for your teams markets in accordance with sales objectives
• Funnelling information, to and from customers, into and out of the business and across Brompton departments
• Bikes and Parts and accessories - Ensure all products are listed and available for customers on the internal B2B site
• Ensuring team is chasing for payments according to payment report and reporting back to Global Head of Sales Operations
• Developing strong working relationships with the assigned market customers
• Supporting sales of all Brompton products across assigned markets
• Supporting the Marketing department – internal orders and bikes request
• Communicate deadlines and sales goals to team members
• Improved and developed sales tools and processes to adapt to new business opportunities. Optimized existing processes to enhance compliance, efficiency, and automation
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Encourage your team to use socially and environmentally responsible practices
• Provide effective leadership and be a role model in setting the direction of the Sustainability and H&S culture, engagement, and performance
• Maintain and review appropriate risk assessments and any Works Manuals or specific instructions required for the prevention of near misses, incidents, injuries, and ill-health, including monitoring Health & Safety performance
• Provide information, instruction, training, and supervision to ensure our people have the skills and knowledge necessary to achieve the Sustainability and H&S objectives and act in accordance with the Brompton Policies and Procedures
• Ensure regular Health & Safety inspections, investigations and self-audits are conducted and that all actions raised are followed up and closed within required timescales