Senior Product Designer, Headway
Client Management
$180-225k
Offers Equity
Therapist-by-insurance marketplace
Posted today
Therapist-by-insurance marketplace
1001+ employees
Posted today
$180-225k
Offers Equity
1001+ employees
Company mission
To build a new mental healthcare system, rewired for access and affordability.
Role
Who you are
- Have 5+ years of product design experience, with real time spent on complex, workflow-heavy product surfaces
- Bring exceptional visual and interaction craft — and sweat the edge cases and states that make workflow surfaces trustworthy
- Are a systems thinker who can take a messy, multi-state problem and shape it into a coherent experience
- Are data-informed — you use qualitative and quantitative insight together to drive decisions
- Are a strong cross-functional partner who builds alignment and drives momentum with PM, Eng, and Data
- Are comfortable with AI prototyping tools (Claude Code, Cursor, MagicPatterns) and see them as core to how you work
- Want your work to make a meaningful difference — these surfaces shape how providers run their practice and how reliably patients get care
What the job involves
- Providers run their entire practice on Headway — and the tools they use every day shape both the quality of care patients receive and providers' ability to sustainably run their practice
- Some of the biggest administrative burdens in a provider's week comes from managing their calendar, staying on top of messages, and coordinating scheduling with their clients
- As a Senior Designer leading our new Client Management pod, you'll own the design of Headway's calendar, scheduling, and messaging experiences — the surfaces thousands of providers touch every day
- You'll bring systems-minded craft to complex, state-heavy problems (availability, booking and reschedule, timezones, notifications, provider–patient messaging) and keep it all coherent with how providers manage their clients
- Your work helps providers spend less time on logistics and more time on care — and keeps availability accurate so patients can book
- We're building an AI-first design team at Headway
- Designers are expected to use AI tools like Claude, Cursor, and MagicPatterns to prototype and stay involved through launch and iteration directly in code
- We're looking for designers who already work this way and see AI as a primary part of their workflow
- Calendar & scheduling. Availability, booking and reschedule flows, Google Calendar OAuth, and getting the hard states right (timezones, conflicts, edge cases)
- Messaging. Provider–patient messaging, attachments, and the notification/reminder system around it
- EHR-craft papercuts. Systematically identify and fix the highest-value usability issues providers have flagged across these surfaces
- Coherence with client management. Keep scheduling and messaging consistent with how providers manage their client list and profiles, in partnership with Product
- Research & craft. Talk to providers with the research team's support; raise the craft bar and contribute scheduling/messaging patterns to the Helix design system
Our take
In the US, 1 in 4 citizens are living with treatable mental health conditions. But a vast majority of people are unable to access the care they need, often due to cost. Headway connects clients with therapists who accept insurance as payment, and provides independent practitioners with the tools and resources needed to both serve their patients and manage administrative workloads.
Headway’s concept is timely, with national mental health under particular strain following recent events. The company facilitates over 600,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures. It is working to broaden its presence across the US while building out its product and pursuing the application of AI in health care.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
LATE VC
Oct 2023
$125m
SERIES C
Total funding: $327m
Company HQ
Tribeca, New York, NY
Leadership
Andrew Adams
(Founder & CEO)Prior to founding Headway in 2017, Andrew was a Product Analyst at Spring Inc.
Salary benchmarks
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