Client Support Engineer, Versana
$70-110k
Bringing transparency, efficiency and velocity to the syndicated loan market
Open for applications
Bringing transparency, efficiency and velocity to the syndicated loan market
21-100 employees
Open for applications
$70-110k
21-100 employees
Company mission
To transform the syndicated loan and private credit markets.
Role
Who you are
- Versana is looking for an independent, results-driven problem solver who loves working with clients
- You are a team player who thinks outside the box and commits to solid processes, from monitoring production issues to delivering a best-in-class client experience
- 2-5 years of hands-on technical client support with a track record of exemplary customer service
- Knowledge of financial products or experience in a fintech company
- Knowledge of relational databases, ability to write basic SQL queries
- Understanding of SDLC
- Knowledge of Object-oriented programming
- Familiarity with Restful APIs
- Experience with ticketing systems and support workflows
- Willingness, flexibility and commitment required to thrive in a startup environment
- Ability to work effectively in a team setting and be a hands-on team member
- Strong multi-tasking skills to manage cross-functional responsibilities
- Strong verbal and written communication
Desirable
- Experience with syndicated loans
- Knowledge of Loan IQ
- Knowledge of Institutional Lending
- Exposure to capital markets
What the job involves
- The Client Support Specialist will play an important role in our client engagement process as the main point of contact for issue resolution. You will represent the company while directly interacting with our top-tier clients and relaying their feedback to our product and technology teams to drive our development efforts
- Maintain subject matter expertise in syndicated loans and our platform
- Troubleshoot complex issues that span multiple technologies
- Own and manage client issues throughout its support lifecycle
- Collaborate with internal teams to resolve client issues
- Synthesize client feedback and clearly communicate to internal teams
- Proactively monitor production platform to identify and manage potential platform issues
Our take
The US loan market is rife with inefficiencies and fragmented software, making it difficult to achieve transparency and efficiency of service. Versana is a multi-tenant fintech solution that centralizes corporate loan data and improves transparency.
Versana’s platform offers its customers real-time insight into loan details and portfolio positions, whilst aiding the customer transfer from legacy manual processes onto automated self-service platforms. Its high-speed and efficient processes allow customers to access the most credible and up-to-date information on potential syndicated loan deals, aiming to usher in a new era of modernisation within the syndicated loan market.
Versana has an impressive investor list, with the likes of Morgan Stanley, Barclays and Citibank all pitching into its 2024 VC round. With backing from huge banking players, Versana is in a strong position to roll out its digitising platform to new markets and customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Sep 2024
$26m
LATE VC
Mar 2023
$40m
SERIES C
Total funding: $66m
Company benefits
- Medical, dental and vision insurance covered 100%
- Company equity
- Disability and life insurance
- 401(k)
- Paid holidays, paid sick days and generous PTO
Company values
- Communication - We pride ourselves on having meaningful conversations with employees, clients and stakeholders alike. We believe building genuine, lasting connections via open discussion strengthens us as individual contributors and as a team
- Integrity - We serve as the foundation for innovation across the entire syndicated loan market, which also extends to us being transparent as a team. We say what we mean, mean what we say, and stand by our mission as a trusted employer and partner
- Collaboration - We were founded by a consortium of the world’s leading global banks, so we understand the tremendous power of working together. By fostering a highly collaborative work environment, we have set-up our team for tremendous success.
- Diversity & Respect - We are major proponents of inclusivity – not just in our markets, but within our own ranks too. Our people are working hard toward a common goal, and it is only through sharing and valuing diverse perspectives that we can build something truly transformative
- Vision - Building new products and solutions from the ground up requires a willingness to look below the surface, out of the box, and dive headfirst into the unknown. Big ideas, big thinkers and big innovators will thrive here
Company HQ
Garment District, New York, NY
Articles
Leadership
Cynthia E. Sachs
(CEO)Previously CEO and Chief Investment Officer at Athena Art Finance Corp, Managing Director at Yieldstreet, Head of Fixed Income Valuations at Bloomberg LP and Senior Portfolio Manager at Morgan Stanley.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at Versana