Senior Product Designer, Trustpilot
Reviews and core
Offers bonus
Consumer review website
Job no longer available
Consumer review website
1001+ employees
Job no longer available
Offers bonus
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Extensive experience designing within a SaaS product environment, with a deep understanding of its unique challenges and opportunities
- A robust foundation in design principles and theory, with the ability to articulate and apply ideology, intent, and intervention to guide decision-making and raise design as a discipline across the organisation
- Demonstrated experience working in complex SaaS environments, with a thorough understanding of how to deliver products in a sustainable and scalable way. Show us how you've previously elevated a product's look, feel, and overall perception
- Evidence of owning and delivering end-to-end design work that has delivered a measurable business impact and shaped product direction
- Skilled in both communication and storytelling skills, with the ability to articulate design decisions and influence stakeholders
- Extensive experience actively contributing to and evolving robust design systems within complex engineering environments, establishing principles that guide your design decisions
- Proficiency with Figma and other industry-standard design and prototyping tools, familiarity with front-end implementation practices, comprehensive knowledge of accessibility compliance, and significant experience collaborating with engineers in Agile workflows
- Motivation to integrate AI tools into your workflow for the benefit of the process and end user
- We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
What the job involves
- We’re looking for an experienced Senior Product/UX Designer to join our new Product Reviews squad at Trustpilot, an area getting fresh focus and investment
- It’s a hands-on role with real ownership across the B2B Product Reviews experience - shaping how businesses collect, manage and make sense of their reviews
- You’ll bring strong design craft, improve tricky user journeys and data input flows, and work with Research to uncover real customer needs that help steer the squad’s direction and remit
- Lead the design strategy and execution for complex, high-impact features, taking full ownership from initial problem framing through to delivery
- Create well-crafted design proposals that communicate rationale, align stakeholders, and help to clarify scope
- Design high-quality user journeys and data input flows that raise the standard of design excellence and set benchmarks for quality within the product
- Partner closely with cross-functional teams, including Product Managers, Engineers, and Researchers, using your influence to shape product strategy and execution
- Conduct user research and usability testing to validate design decisions and ensure user needs are at the forefront of every solution
- Drive contributions to our design system, building scalable patterns and robust documentation that empower the entire team
- Champion design as a discipline rooted in clarity and intent, ensuring our product experiences are not just functional but grounded in enduring design principles
- Articulate the value of great design and its connection to measurable business goals, influencing stakeholders at every level
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.2m
LATE VC
Total funding: $179.1m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
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