Onboarding Project Manager, Coralogix
Data observability platform
Open for applications
Data observability platform
201-500 employees
Open for applications
201-500 employees
Company mission
Coralogix is on a mission to make observability accessible to all.
Role
Who you are
- Proven experience in managing SaaS onboarding and operational processes within Customer Success
- Strong ability to lead teams, meet deadlines, and handle competing priorities in a fast-paced environment
- Proficiency with Customer Success tools (Salesforce, Jira, Intercom, etc.) to improve operational performance and ensure data accuracy
- Expertise in analyzing customer data and operational metrics to drive process improvements
- Exceptional organizational, project management, and problem-solving skills
- Strong analytical skills to interpret customer data and drive improvements in both onboarding and ongoing operations
- Excellent communication and presentation skills to engage with both technical and non-technical stakeholders
- We’re seeking candidates who are hungry, humble, and smart
- If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you
What the job involves
- Coralogix is looking for an Onboarding Project Manager to join its growing Customer Success team
- As the Onboarding Project Manager, you will lead the onboarding process and optimize operation initiatives within Customer Success.
- You will oversee the onboarding journey from sale handover to production, while also driving process improvements, tool management, and internal/external enablement to support customer success
- Working closely with Account Management, Technical Account Management, R&D, and Sales, you’ll ensure smooth transitions and efficient workflows for both onboarding and ongoing customer operations
- Oversee and manage the entire onboarding process for US customers, ensuring timely and high-quality delivery
- Coordinate activities across teams, tracking progress, identifying bottlenecks, and adjusting processes for efficiency
- Continuously improve the onboarding process to ensure scalability and customer satisfaction
- Optimize Customer Success tools (Salesforce, Jira, Intercom) to ensure accurate data flow and actionable insights
- Lead operation processes such as customer health monitoring, escalations, and handoffs from onboarding to ongoing support
- Standardize and document workflows to create efficiencies and ensure consistency across Customer Success activities
- Integrate internal enablement by providing teams with the knowledge, resources, and training needed to deliver exceptional customer service
- Drive external enablement by creating customer-facing resources that empower them to maximize the value of Coralogix services
Our take
The drive towards data-driven business decision making, coupled with the rising complexity of data infrastructure has led to huge amounts of capital investment into Data Observability companies.
Coralogix is one such company – along with the likes of Crible and Monte-Carlo – to have secured hundreds of millions in funding as they look to get ahead of the competition. Each offers solutions that ensure the integrity and quality of data, but Coralogix sets itself apart by not requiring manual indexing from engineers.
The knock on effect of this model is that engineers can make faster queries, while large-scale data systems are able to grow without burdening engineers with manual tasks.
Though founded in Israel in 2014, Coralogix has been scaling aggressively since 2019, opening a second HQ in California and offices in India and the UK. Considering the health of the Data Observability market as well as its heavy funding, Coralogix looks well positioned for further growth, especially off the back of 2022 funding and its 2023 release of a Tracing Cost Optimiser, which claims to save 90% more on data ingestion costs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$142m
SERIES D
Jul 2021
$55m
SERIES C
Total funding: $238.2m
Company benefits
- Global Presence: We have a global presence with our HQ in the center of Tel Aviv and offices in the USA, India and the UK.
- Competitive Salary: We pride ourselves on rewarding great work with great compensation.
- Generous Share Package: We want you to have skin in the game and share in our future success.
- Commuter Benefits: We offer monthly credits for ride-sharing, parking, and public transportation to make getting to the office a breeze.
- Team Events: Regular happy hours, annual company trips, and employee parties – these are just a few ways we like to keep things friendly.
- Continuous Learning: We encourage everyone to continue learning new things – developing both personally and professionally.
Company HQ
South Boston Waterfront, Boston, MA
Articles
Leadership
Ariel Assaraf
(CEO)Was originally Coralogix's CPO, becoming CEO in 2019 after Guy Kroup's departure. Spent three years working in Data Extraction for the Israeli Intelligence Corps, before joining customer engagement company Verint as a Team Leader.
Lior Redlus
(Chief Data Science Officer)Before co-founding Coralogix, they spent seven years as SEO and Internet Marketing Manager at Redco Equipment & Industry Ltd.
Yoni Farin
(CTO)Was previously an R&D Group Leader at Verint Video Solutions, where they spent just under five years. Prior to this they worked in R&D for Motorola Solutions.
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