Scaled Customer Success Manager, Fyxer AI
$70-100k
+ Equity
4-5 days a week in office
AI executive assistant
Posted today
AI executive assistant
21-100 employees
Posted today
$70-100k
+ Equity
4-5 days a week in office
21-100 employees
Company mission
Get back one hour every day. Begin your day with emails neatly organized, replies crafted to match your tone and crisp notes from every meeting.
Role
Who you are
- 3+ years in Customer Success or Account Management, ideally SaaS
- Real experience in project management and you Get Stuff Done
- A commercial brain: you’re comfortable linking outcomes to revenue and talking about growth when it makes sense
- A scaled-CS mindset: you don’t jump to bespoke unless it’s truly worth it
- Data-driven and tooling-comfortable
- Startup-ready - fast, flexible, and energized by change
What the job involves
- This role is focused on the long tail of customers
- They’re big enough that onboarding and rollout need structure, champions, and a bit of change management - but the way we support them has to scale
- So it’s a mix of 1:1 moments where it matters, and 1:many programs that move cohorts forward
- You’ll work closely with Sales, Support and Product, and you’ll use what already exists - playbooks, templates, digital resources - improving those over time rather than starting from scratch
- You’ll also partner tightly with the Digital team to make scaled success actually work
- Own onboarding end-to-end for this segment, making sure customers activate fast and get value early
- Run structured launch sessions with admins and champions, tied to clear objectives
- Spot expansion signals early
- Own a large portfolio of SMB accounts and be accountable for their health, renewal readiness, and growth
- Stay ahead of renewals by mapping value milestones to timelines and calling risks early
- Run clean save plans when needed, and make sure customers feel supported
- Grow accounts through value: usage patterns, outcomes achieved, and the next logical steps
- Default to using our existing playbooks, assets, and self-serve content, then make them better as you learn what lands
- Work with Digital to build and run 1:many programs that move cohorts efficiently
- Test, measure, and iterate on programs and playbooks based on clear success metrics
- Feed the loop: share customer feedback with Product and help evolve the CS tooling/workflows that make this segment scale
Application process
- Submit your CV (no need for a cover letter)
- We’ll review it
- An initial call with someone from the hiring manager to review your experience and motivation for joining (30 mins)
- Hiring manager interview (30min)
- Customer case study with a panel (45 minutes)
- Final Stage with Leader
- Violaine Yziquel, our CCO, is the hiring manager
Our take
Built with the intention of turning the burden of email drafting into a business's competitive edge, Fyxer AI delivers AI executive assistants that can organise inboxes, draft emails in the tone of voice of each user, and write "better-than-human" meeting notes. Plugging directly into Gmail, Outlook, Slack, Teams, Google Meet and Zoom, its service is simple to use without the need to grasp additional software.
Fyxer is especially useful for industries that spend large amounts of time composing emails. Think real estate, consultants and recruiters, all saving time through the pure-play AI software of Fyxer and its open-source AI models and retrieval augmented generation. The company claims that its customers send 53% of the email drafts generated on its platform.
As more and more professionals turn to AI to save them time in their everyday tasks, Fyxer AI's secure and streamlined service is sure to gain more attention. Things certainly look to be going well, as in 2024, the company raised $500K in just three weeks from existing customers and their networks. It also rocketed from $1m ARR to $22m in just 10 months in 2025 - a sure-fire sign of the value users see in its offering
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2025
$30m
SERIES B
Mar 2025
$10m
SERIES A
Total funding: $40.5m
Company values
- What do we value? We're very intentional about adding new people. We believe a small team of exceptional people working hard at a problem they care about will always outperform a larger, more unfocused team. That means you'll need to bring an intensity to this role that might not be expected at other companies but it also means you'll be fast-tracked into roles with greater responsibilities far earlier.
Company HQ
Midtown Manhattan, New York
Leadership
Archie Hollingsworth
(Co-Founder & CRO)Founding Member of Pavilion. Co-founded FYXER, an Executive Assistant Agency, in 2016, and is now using that knowledge at Fyxer AI.
Matthew Ffrench
(Co-Founder & CTO)Previously co-founded and was CTO at Mercado. Was also Product Manager at Zopa.
Richard Hollingsworth
(Co-Founder & CEO)Founding Member of AI Circle. Co-founded FYXER with Archie, and was a Quant Trader at Bull Moose Derivatives.
Salary benchmarks
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