Enterprise Customer Solutions Manager, Ometria
$150-190k
Customer data & marketing platform
Be an early applicant
Customer data & marketing platform
101-200 employees
Be an early applicant
$150-190k
101-200 employees
Company mission
To help retailers create marketing experiences their customers will love.
Role
Who you are
- Minimum 5 years of technical account management experience in an enterprise software organization, preferably in the Retail and Ecommerce space
- Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients, and communicating effectively with diverse stakeholders, including C-Suite executives
- Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations
- Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives
- Technical Understanding and Communication Proficiency, with the ability to adapt communication to stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships
- Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives
What the job involves
- We are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences
- You will hold a pivotal role in driving value and success for your clients, reporting directly to the Vice President of Customer Success
- Your responsibilities will encompass managing technical projects across a portfolio of our VIP customers
- Your primary objective will revolve around nurturing C-Suite technical client relationships, ensuring maximum client satisfaction, and facilitating smooth technical project delivery to drive CRM revenue growth for some of the UK's most innovative retail businesses
- Deliver Customer Retention : You will champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment, ensuring seamless project delivery, mitigating sentiment risks, advocating for clients, and communicating updates on technical integration wins and obstacles
- Scope and deliver success technical projects :You'll maximize customer value with Ometria by efficiently addressing needs by scoping and delivering solutions, peer validation, demonstrating platform expertise and tailored communication throughout
- Build and maintain client champions : You will strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment
- Data audits: Proactively drive integration and data accuracy success by providing comprehensive integration and data audits to clients, presenting opportunities to improve their tech stack and integrations with Ometria
- Preemptive remediation : Proactively pre-empt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation
- Assist CS: Work collaboratively with Customer teams by providing insight and support when they have technical questions and readily joining other teams in speaking to their clients when needed
Our take
Consumers are becoming increasingly frustrated with irrelevant ads, particularly as competition in retail intensifies. Recognising this, Ometria uses AI-powered targeting to ensure ads are personalised, providing businesses with more effective marketing and offering consumers a better experience with fewer unwanted ads.
Serving top retailers like Sephora, Steve Madden, and Notonthehighstreet.com, Ometria has become a leader in the field. With its experienced founding team and strategic partnerships strengthening its position in the industry.
Its impact is evident, with a three-year study revealing that retailers using its platform saw a 430% return on investment. Alongside this, the company is making strides towards sustainability, achieving Positive Planet-verified carbon-neutral status.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$40m
SERIES C
Sep 2019
$21m
SERIES B
Total funding: $72.1m
Company benefits
- 30 days holiday + 1 day on your birthday (plus bank holidays)
- Health Insurance (Bupa)
- Mental Health Support (Spill, Calm)
- Cycle to work scheme
- Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)
- Professional Development Fund
Company HQ
City of London, London, UK
Leadership
Ivan Mazour
(CEO)Previously founder of Interactive Art and Innova.
Djalal Lougouev
(CSO)Previously worked in finance at Credit Agricole. Also co-founded Innova Kapital.
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