Customer Success Manager, Procore
Enterprise, General Contractors
$145.6-200.2k
OTE
$116.5-160.2k
BASE
+ Equity
Construction management platform
Job no longer available
Construction management platform
1001+ employees
Job no longer available
$145.6-200.2k
OTE
$116.5-160.2k
BASE
+ Equity
1001+ employees
Company mission
To forge a better future for everyone in construction.
Role
Who you are
- 8+ years of account management, relationship management, or management consulting experience focused on Enterprise customers
- Post-sale experience is required
- Demonstrated history of successful software client services with proven experience renewing and expanding seven-figure contracts
- Strong empathy for customers paired with a passion for ensuring strong adoption and value realization
- Deep understanding of value drivers in recurring revenue business models
- History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment
- Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change
- Successful candidates are innovative, persuasive, creative, and have a genuine curiosity in their customers’ business
What the job involves
- We’re looking for a Customer Success Manager to build, retain, and grow our Enterprise clients
- In this role, you’ll serve as a liaison between Procore’s Sales team and our customers, applying best practices and solutions to ensure our customers realize value from Procore and achieve their individual business goals and objectives
- As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology within the industries we serve
- You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base
- You’ll deliver industry and technology trends while encompassing Procore’s values of Openness, Optimism, and Ownership
- Gain a deep understanding of your customers’ business goals by building trust and creating meaningful relationships among key stakeholders and Executives
- Ensure clients understand the value Procore delivers to their business by conducting business reviews, on-site meetings, and attending industry events that mirror their business goals and objectives
- Consult customers on how to most effectively use Procore by utilizing multiple resources to proactively monitor adoption trends
- Collaborate with internal teams to execute customer success plans, identify and forecast risk to minimize churn, ensure strong customer engagement, and generate growth opportunities within portfolio
- Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
- Serve as a voice of CSMs within Procore, sharing your experiences in meetings while driving collaboration between offices to help unify our teams and build a strong culture
- Lead and inspire peers to exceed objectives, champion change, and scale Procore globally
- 5-10% travel to client sites, industry events, other Procore offices, and more!
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 150 countries, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. On top of this, the company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Physical and Mental Wellness Support: With comprehensive healthcare benefits, long-term disability, life insurance and other resources.
- Values-Driven Paid Time Off: Based on openness, ownership and optimism – take the time you need when you need it.
- Retirement Benefits: Such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan: Exclusively for eligible employees to purchase discounted shares of PCOR stock.
- Employee Enrichment Program: With classes and programs for personal and professional development.
- Procore Perks: A reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness.
- Family Building Benefits: Including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy for all eligible U.S. employees.
Company HQ
Carpinteria, CA
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