Senior Technical Program Manager, Wayfair
Global Supplier Technology
$176-187.5k
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
$176-187.5k
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 5+ years of experience in technical program management, software engineering, software product management, or software development management
- A track-record of shipping complicated, cross-cutting, software solutions (products, systems, services, features) in an agile environment
- A deep understanding of distributed systems and scalable solutions; you’ll be expected to help contribute to the design and development of new platforms and capabilities with your software engineering peers
- An entrepreneurial mindset, with a bias for customer focused innovation. You will need to present the customer context and opportunities to engineering teams and connect multiple moving parts holistically for functional groups
- Excellent ability to influence a highly cross functional team and a broad set of stakeholders by leveraging data into actionable insights, clear opportunities, and viable solutions
- An ability to deal with ambiguity and define the technical strategic direction for the program. Be able to communicate effectively at all levels in the organization
- Computer Science, Math, Engineering, or other technical degree is preferred (or relevant work experience)
What the job involves
- As a Senior Technical Program Manager within GST, you will be a key driver of complex, cross-functional programs that directly impact Wayfair's bottom line
- You'll lead the planning, execution, and delivery of large-scale initiatives spanning multiple engineering domains and geographic locations
- You'll be a trusted advisor and point of contact for senior stakeholders, ensuring alignment, proactively managing risks, and championing technical excellence across the organization
- This role offers a unique opportunity to shape the future of our supplier technology and contribute to Wayfair's continued success
- Define program vision, objectives, and guiding principles, leveraging data-driven decision-making and influencing resource allocation
- Collaborate with cross-functional teams to deliver scalable solutions from concept to launch, effectively communicating with all levels of leadership
- Develop clear success metrics, proactively track progress, and communicate key learnings and outcomes to stakeholders
- Break down complex initiatives into manageable components, facilitating trade-off decisions and delivering incremental value
- Remove roadblocks, optimize workflows, and establish efficient processes to maximize team impact
- Anticipate and mitigate potential challenges across all program areas, including customer needs, collaboration, technical solutions, and testing
- Partner with Engineering and Product to develop roadmaps, define actionable workstreams, and ensure timely, high-quality releases
- Utilize Agile/Scaled Agile principles and tools (Jira, Confluence) to streamline processes and drive incremental delivery
- Clearly communicate with senior leadership, negotiate trade-offs, advocate for technical quality, and provide data-driven program updates
- Partner with Product, Engineering, and other TPMs to build shared ownership and drive continuous improvement across teams
- Identify opportunities to optimize process workflows, automate repetitive tasks (e.g., via Python scripting or similar tools), and enhance cross-team efficiency
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionise online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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