Commercial Programs Operations Specialist, Bonterra

• 2–4 years of experience in a Sales Operations, Revenue Operations, or sales technology administration role
• Hands-on SalesLoft experience, including cadence management, reporting, and platform administration
• Proven ability to manage integrations and automations between SaaS platforms (e.g., Salesforce, HubSpot, Outreach, or similar)
• Strong analytical skills with experience building reports and dashboards to communicate performance data
• Detail-oriented with a high degree of accuracy in data management and platform configuration
• Ability to manage multiple priorities simultaneously in a fast-paced, cross-functional environment
• Strong written and verbal communication skills, with an ability to translate technical concepts for non-technical stakeholders

Desirable

• The Commercial Programs Operations Specialist is a key member of the Commercial Programs Team, responsible for the day-to-day management and continuous optimization of Salesloft and the broader sales technology ecosystem
• This role sits at the intersection of sales strategy and operational execution — ensuring that cadences are built and maintained to the highest standard, that integrations run reliably, and that program performance data drives actionable insight
• Reporting into the Commercial Strategy and Execution Director, you will partner closely with Sales, Marketing, and Revenue Operations stakeholders to translate commercial priorities into scalable, high-performing programs within our sales engagement platform
• Own the end-to-end administration of SalesLoft, including user provisioning, settings configuration, and platform governance
• Upload, build, and maintain sales cadences in alignment with go-to-market priorities and Commercial Programs campaign calendars
• Ensure cadence content is current, accurate, and consistently formatted across the team
• Manage cadence libraries, templates, and tagging conventions to support clean organization and easy discoverability
• Monitor and analyze cadence performance metrics including open rates, reply rates, step completion rates, and conversion outcomes
• Build and maintain dashboards and regular reporting cadences that surface actionable insights to Sales Ops and Commercial Programs leadership
• Identify underperforming cadences and work with stakeholders to test, iterate, and optimize messaging and sequencing
• Develop A/B testing frameworks to drive continuous improvement of cadence effectiveness
• Manage and maintain integrations between SalesLoft and adjacent sales systems (e.g., CRM, marketing automation, enrichment tools, and data platforms)
• Build, monitor, and troubleshoot automated workflows to ensure reliable data flow and process execution across the sales tech stack
• Collaborate with Revenue Operations and IT to scope, implement, and QA integration enhancements
• Document integration architecture and maintain a system-of-record for automation logic and dependencies
• Proactively identify inefficiencies in current platform configurations and propose solutions to improve rep productivity and program outcomes
• Stay current on SalesLoft product updates and evaluate new features for adoption potential
• Partner with Sales and Commercial Programs teams to translate business requirements into platform-level solutions
• Contribute to the development of standard operating procedures (SOPs) and training materials for SalesLoft users

• End Date: June 30, 2026