Team Lead of Customer Success, Leapsome
North America
$120-150k
+ Bonus + VSOP
Performance management platform
Open for applications
Performance management platform
101-200 employees
Open for applications
$120-150k
+ Bonus + VSOP
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- You have a Bachelor's degree and have 7+ years of work experience in Customer Success or a Customer-facing role (ideally in B2B SaaS) and 2+ years of leadership/management experience
- You have successfully built and led teams in the past (ideally in SaaS and/or HR tech) incl. experience in recruiting and mentoring
- You are experienced in stakeholder/project management, excel in structured communication, and make decisions based on data
- You have a proven track record of being a detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of a software solution
- You have experience working for organizations/start-ups, in aggressive growth mode
- You have proven experience to help navigate through difficult client conversations and come to a satisfactory resolution
- You are passionate about employee enablement, continuous learning, and the future of work, and you are ambitious to have a real impact in this space
- You are heavily aligned with our company values
What the job involves
- Become the Team Lead of our US customer success team on the ground in New York, master the challenges of high growth and help us further shape our growth trajectory
- In this role, you will be responsible for driving CS processes for the North American market, as well as building and coaching a team of successful CS colleagues
- Take ownership of opening up the US market in close collaboration with cross-functional teams, serving as the voice of the customer for North America to ensure our go-to-market strategy, product positioning, and customer experience are aligned with local needs and insights
- Establish the best customer experience across the customer journey with onboarding, support, account management, upselling, and turning our customers into advocates
- Enable and coach an excellent team of customer success rockstars to be successful and effective at scale and help them to grow and develop on an individual, and professional level
- Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable
- Partner with Sales and the Onboarding team to ensure a seamless and successful customer experience, continuously gathering feedback and driving improvements to the onboarding journey
- Support and enable your team to identify and drive customer expansion opportunities, ensuring customers get maximum value from the platform
- Partner with your team to nurture accounts and proactively surface risks or opportunities to support successful renewals
- Facilitate feedback loops by collecting customer insights from the team and sharing them with founders and the product team to influence roadmap and priorities
- Provide strategic guidance and best practices to help the team scale impact across the customer journey
Application process
- A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?
- We look forward to getting to know you!
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognising the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Merecedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
- Join a diverse and international team of talented, smart, and kind people
- We value feedback exchange and celebrating successes — big and small
- Enjoy our hybrid model by working from home or in our offices in the heart of Berlin, Germany
- Develop your skills with a yearly development budget of €2,000
- Experience a healthy work-life balance with flexible work hours and the option of working abroad for up to 2 months per year
- Have fun at monthly team activities like kayaking, laser tag, and game nights
- Stay active and healthy with a free Urban Sports Club membership
- Take 30 vacation days every year (plus public holidays)
- Receive competitive pay and a pre-IPO equity package
- Get support and sponsorship for relocation (if needed)
Company HQ
Midtown South, New York, NY
Leadership
Jenny von Podewils
(Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
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