Senior User Experience Researcher, Demandbase

• You’re energized by simplifying complexity, cutting through noise to get to actionable solutions, and helping a high-growth org see the value of user insights
• 6–8+ years of UX research experience in SaaS, enterprise, or B2B contexts
• Expertise across a range of qualitative and quantitative methods, and fluency in when/how to apply them
• Strong storytelling and influence skills, able to persuade diverse stakeholders and executive audiences
• Experience in shaping research culture—building processes, evangelizing insights, and scaling research impact
• Track record of working in fast-moving, data-rich environments with a pragmatic, test-and-learn mindset
• A collaborator who values partnership with design, product, and engineering to get the best outcomes

Desirable

• We’re seeking a Senior User Researcher to join our Design & Research team. You’ll report into the VP, Head of Design & Research and work alongside another senior researcher to advance the discipline of user research at Demandbase
• This role is about partnering with product, design, and engineering teams to uncover insights that shape strategy and execution
• You will help define how research gets done—setting processes, ensuring rigor, and enabling the organization to measure twice and cut once
• You’ll be instrumental in scaling the discipline, spotlighting wins, and showing the tangible impact of research on our products and customers
• Shape the Research Process: You'll partner with design leadership to define scalable, repeatable research practices across teams
• Run Critical Research: Lead generative and evaluative studies that inform product strategy and help prioritize opportunities
• Collaborate & Influence: Work closely with Product, Design, and Engineering, ensuring research insights drive decisions
• Tell the Story: Synthesize and share research findings with clarity—helping the org see, celebrate, and act on insights
• Measure & Demonstrate Value: Track how research contributes to design quality, product adoption, and customer success
• Scale the Discipline: Help democratize research through training, toolkits, and frameworks, empowering non-researchers to apply lightweight methods
• Champion the Customer: Be a visible advocate for our users in strategic and tactical conversations

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