Sales Renewal Representative Intern, Barracuda Networks
The anticipated on-target earnings range for this role is $22.00 - $28.00 per hour in Campbell, CA
5 days a week in office (Campbell, CA)
Cybersecurity solutions
Open for applications
Cybersecurity solutions
1001+ employees
Open for applications
The anticipated on-target earnings range for this role is $22.00 - $28.00 per hour in Campbell, CA
5 days a week in office (Campbell, CA)
1001+ employees
Company mission
To protect and support our customers for life.
Role
Who you are
- We are seeking a driven, eager to learn Sales Renewals Rep Intern to join our Sales team
- Learning Agility
- Interpersonal Skills
- Customer Service Focus
- Strong communication skills, both written and verbal
- Self-starter with strong time management and prioritization skills
- High energy and a positive attitude
- Barracuda's 2025 Summer Internship is reserved for students currently enrolled in an accredited college or university and does not require work authorization, now or in the future
What the job involves
- The US renewals team is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products
- Supports in helping customers, sales team, partners & distributors directly by phone & email on license renewals for both current and expired contracts
- Supports customers, sales, partners & distributors with well-defined aspects of renewal Sales cycle, including generation of asset reports via the renewal tracking System, troubleshooting, and general renewal expertise knowledge share
- Manages inbound renewal email and inquiries and completes requests within allotted SLAs
- Utilizes customer relationship management and renewal tracking system, and ticketing system to manage and optimize sales of renewal opportunities
- Prepares and send renewal quotes and follows up with customers to ensure receipt and interpretation
- Identifies prospective customers through well-defined processes such as cold calling and lead qualification
- Follows up on pre-qualified leads to ensure they are processed timely and lead to pipeline creation
- Documents all activities and customer interactions in defined systems/tools
Our take
In an increasingly online world, with email hacks and data leaks becoming more and more common, cyber security is more important than ever. Barracuda aims to provide this with its comprehensive suite of security software.
It offers a number of packages, focusing on email security, app and cloud protection, network security and data protection to provide end-to-end coverage for its customers' IT operations. It invests heavily in R&D and product development to keep on top of new (and increasingly prevalent) email phishing scams, as well as incorporated XDR capabilities to close security gaps generated by the rise in hybrid and remote working.
Barracuda is an established player within the cyber security market with over 200,000 enterprise customers including brands like Shiseido, Carrefour and Accor. It was acquired in 2022 by KKR, a global investment firm, and is using the investment of capital to further improve its product, grow its team and expand its marketing reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
May 2017
$0.8m
GRANT
Oct 2009
$5.6m
LATE VC
Total funding: $72.4m
Company benefits
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
- Equity, in the form of non-qualifying options
Company values
- Think customer
- Drive innovation
- Take ownership
- Deliver outcomes
- Succeed together
Company HQ
San Tomas, Campbell, CA
Articles
Leadership
Zachary Levow
(CTO)Previously co-founded Affinity Path and Spinway, as well as working in Software Development and Architectural Software Design for Sun Microsystems, Cadence Design Systems and Motorola.
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