Cloud Site Reliability Engineer, Zafin
+ Annual bonus potential
Product & pricing lifecycle management platform
Job no longer available
Product & pricing lifecycle management platform
501-1000 employees
Job no longer available
+ Annual bonus potential
501-1000 employees
Company mission
To make banks more agile and efficient than ever before, enabling innovative experiences that improve the lives of customers and employees.
Role
Who you are
- The ideal candidate will have a strong foundation in cloud platforms, incident management, and proactive operational practices, with a continuous improvement mindset to adapt to advancing technologies
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 8+ years of experience in cloud support, operations, or a related role
- Hands-on experience with Microsoft Azure (preferred) or other cloud platforms
- Proficiency in container orchestration platforms like AKS or OpenShift
- Expertise in automated deployment pipelines, particularly Azure DevOps
- Familiarity with enterprise monitoring platforms such as Azure Insights, Grafana, or Site24/7
- Proficiency in scripting languages like PowerShell or Python
- Proven experience in incident management and maintaining SLAs for critical production environments
- Knowledge of Postgres databases
Desirable
- Certifications in cloud platforms (e.g., Microsoft Azure Administrator)
- Familiarity with ITSM tools (e.g., Zendesk, ServiceNow)
- Knowledge of compliance and security best practices in cloud environments
What the job involves
- Reporting directly to the VP of Cloud Services, this role is pivotal in ensuring the seamless operation, support, and maintenance of Zafin's cloud infrastructure and applications
- As a CSRE I, you will leverage your expertise to enhance system reliability, scalability, and performance, collaborating with cross-functional teams to ensure exceptional service delivery to clients and stakeholders
- Act as a level-3 technical support expert for Zafin products and Azure cloud issues
- Collaborate with Product, Platform Engineering, and DevOps teams to introduce operational enhancements and resiliency measures
- Conduct Root Cause Analysis (RCA) for Severity 1 and 2 incidents, ensuring timely communication with stakeholders
- Participate in external client escalation calls, providing technical insights and solutions
- Optimize cloud infrastructure for scalability, performance, and cost-effectiveness
- Manage container orchestration platforms such as Azure Kubernetes Service (AKS) or OpenShift to ensure optimal workload distribution
- Enhance monitoring and tracking tools (e.g., Azure Monitor, ELK, Log Analytics) to proactively detect and resolve issues
- Collaborate with internal teams to implement best practices for Azure cloud deployment and configuration
- Develop automation scripts for routine operational tasks, incident responses, and cloud cost optimization
- Maintain detailed documentation of processes, incidents, and cloud architecture
- Participate in a rotating on-call schedule to ensure 24/7 availability for critical incidents
Our take
Zafin is a global provider of a range of digital transformation solutions for the banking sector, with a focus on relationship-based pricing solutions for enterprise grade financial institutions and banks. Clients include Canada’s big five, and further flung giants like the National Bank of Abu Dhabi.
The problem Zafin is solving is a big one for incumbent banking institutions: legacy frameworks and business practices are relatively cumbersome and byzantine in comparison to the nimbler, snappier challenger and neo banks. This means they’re losing out, particularly with the younger generations, who prefer convenience over institutional pedigree.
Zafin’s solution functions as a neat little workaround, allowing banks keen to digitally transform to dodge the hefty delays and sunk costs of retooling their systems from scratch. Banks globally are scrabbling to compete with their attractive, agile digital-first competitors, so Zafin won’t struggle to find customers. This is especially because it’s expanded to cater to neo-banks, too. With such a broad scope and a strong reputation of its own, Zafin is a confident, highly relevant company, which makes it no surprise that Nordic Capital bought it out in 2024. This acquisition will accelerate Zafin's growth and product development roadmap.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2019
$17m
LATE VC
Sep 2014
$15m
LATE VC
Total funding: $32m
Company benefits
- Flexible work arrangements - includes opportunities for hybrid work, flexible hours, flexible locations, and various types of paid leave
- Meaningful recognition - we truly value our team members’ contributions and ensure that their achievements are properly recognized and rewarded through areas such as incentive opportunities
- Ownership - we offer a stock option plan that is exclusively for employees who share our sense of purpose and create value that keeps us on our A-game
Company values
- Zealous: We are allergic to complacency. Each of us acts with energy and enthusiasm to maximize the positive impact we have on our customers, our colleagues and our company every single day.
- A-Game: We bring our personal best, always. We respond to what’s new with curiosity. We collaborate with others to discover the best possible solutions. And we keep our commitments
- Forward Thinking: Our company has always been ahead of what’s next. Our people see around corners, embrace change, challenge convention and work together to build a better world
- Inclusive: We respect, value and actively include others because diversity and inclusion result in broader perspectives, deeper insights, smarter decisions and more abundant creativity
- Nimble: We move quickly, reach for opportunity, take calculated risks and welcome feedback. This is how we achieve continuous innovation
Company HQ
Downtown Vancouver, Vancouver, BC
Articles
Leadership
Al Karim Somji
(Boardmember & Co-Founder)Previously the President of OpCom Solutions, then CEO of Eftia OSS Solutions.
Anugopal Venugopalan
(COO & Co-Founder)Began his career as a Product Manager at Fujitsu ICIM, before moving on to serve as the Director of Pre-Sales at Eftia OSS Solutions.
Dinesh Krishnan
(Chief Commercial Officer & Co-Founder)Previously in management at SBI Capital Markets, before moving on to serve as Vice President of DSP Merrill Lynch.
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