Product Operations Manager, Comun
AI-Native Product Ops
+ equity
Wealth building for immigrants in the US
Job no longer available
Wealth building for immigrants in the US
21-100 employees
Job no longer available
+ equity
21-100 employees
Company mission
To promote social mobility for immigrants and their families.
Role
Who you are
- 3–6+ years of experience in Product Operations, Product Management, BizOps, or similar roles
- Strong product and builder mindset with the ability to turn ambiguous problems into structured solutions
- Hands-on experience using AI tools to build or automate workflows (e.g., LLMs, agents, prompt design, AI-assisted tooling)
- Comfort prototyping and shipping solutions without heavy engineering support
- Experience working with operational teams (CX, Risk, or Back Office) and improving workflows
- High ownership and execution—comfortable driving projects end-to-end
- Analytical and data-driven; able to define success metrics and measure impact
- Strong communication and collaboration skills across technical and non-technical teams
- Experience with internal tools, APIs, or no/low-code platforms is a strong plus
- Comfort working in fast-paced, early-stage environments
What the job involves
- We’re looking for a Product Operations Manager to help us scale how we build and operate products at Común. This role sits at the intersection of Product, Engineering, Design, and Operations, and is focused on turning complex operational processes into simple, scalable systems
- A core part of this role is leveraging AI to build, automate, and improve how we operate. You’ll be expected to use modern AI tools to design workflows, ship internal tools, and increase the leverage of both our product and operations teams
- This is not a traditional operations role. You’ll approach operational problems with a product and builder mindset—identifying opportunities to automate, prototype, and deploy solutions quickly using AI and lightweight tooling
- Own and improve internal tools and systems used by CX, Risk, and Back Office teams
- Identify and drive automation opportunities to reduce manual work and cost-to-serve
- Use AI tools (LLMs, agents, workflow automation) to design and ship internal products and workflows
- Partner with Product Managers to translate operational pain points into scalable product solutions
- Design and implement workflows across onboarding, payments, support, and risk
- Work with vendors and BPOs to ensure operational processes scale with the business
- Define, track, and improve key operational metrics (e.g., SLA, AHT, resolution rate, cost per contact)
- Act as a bridge between frontline teams and Product, ensuring fast and clear feedback loops
- Ship lightweight, high-impact solutions quickly using modern tooling (e.g., Retool, Supabase, n8n, etc.)
- What success looks like:
- Operational processes become faster, more reliable, and significantly less manual
- AI-powered workflows meaningfully increase team leverage and reduce cost-to-serve
- Internal tools are widely adopted and improve team efficiency
- Support volume decreases without hurting customer experience
- Clear ownership of operational metrics with measurable improvements over time
- Strong alignment between frontline insights and product roadmap
Our take
In the US, it is difficult for immigrants to access financial services or build financial stability for themselves and their families. Barriers such as language, lack of documentation and the cost of services contribute to a structural opportunity gap. This is what Comun hopes to combat.
Acting as a financial ally for its users, Comun enables Latino immigrants in the US to open a checking account using any valid ID from their home country. Having this account enables people to deposit cash, send money home securely, access their paycheck early and talk to support in their own language.
All these features combine to make Comun the perfect place for people to gain control and peace of mind over their finances. This valuable idea has gained the interest of investors, who supplied funds that the company is using to build a financial hub with expanded solutions and resources.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Aug 2024
$21.5m
SERIES A
Feb 2023
$4.5m
SEED
Total funding: $30.5m
Company benefits
- Generous equity
- Medical, dental, and vision insurance
- 401(k)
- Gym Pass subscription
- Daily office lunch
- Paid parental leave
- Unlimited PTO
- Remote work when traveling
- Bi-annual company-wide destination offsites
- Visa sponsorship
Company HQ
Midtown Manhattan, New York, NY
Leadership
Andres Santos
(CEO & Co-founder)Previously an Investor with FJ Labs, Category Head at Sigma Alimentos and Founder / CEO at Neomesa.
Abiel Gutierrez
(CTO & Co-founder)Previously Tech Lead / Manager (Growth) at Brex. Interned in SWE/PM at Adyen, and in Engineering at Apple and Carbon Five.
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