Senior Sales Development Representative, Customer.io
Outbound
$100k
Automated marketing messaging platform
Job no longer available
Automated marketing messaging platform
201-500 employees
Job no longer available
$100k
201-500 employees
Company mission
To empower marketers to create thoughtful messages.
Role
Who you are
- You're personable and outgoing - As a 100% remote company most of our meetings are virtual and would love to see your personality shine through the camera
- You take accountability when it comes to managing your workload and numbers
- You're naturally curious and willing to ask questions
- You're always learning, whether it's about the product or use cases and how we help our customers and potential prospects
- You're an outside-the-box thinker and willing to try new and creative approaches to cold outreach
- Experience with or knowledge of marketing automation platforms
- Previous work for a SaaS company, or understanding of more technical platforms
- Excellent written and verbal communication skills
- Motivated with a self-starting attitude
- Mid-market + Enterprise prospecting a plus
- At least 1-2 years of experience as a Sales Development Representative
What the job involves
- At Customer.io, our Outbound Team plays a crucial role in the growth of our premium business by researching, prospecting, and booking discovery calls with leads in our target market
- You won't necessarily be a data or technical expert, but you've shown mastery of the Sales Development Representative role/responsibilities and have a great understanding of our ideal customer profile and how our product can bring value to a prospect's business
- Prospecting: Use our tech stack (Apollo, LinkedIn SalesNav, Salesforce, Crunchbase, etc.) to identify and create an ongoing list of new leads in our target market in order to book qualified sales meetings for our Sales Executives
- Work with Sales Executives (1:1 ratio) to understand prospect goals, challenges, and use cases
- Run demos with prospects and guide them through trial experience
- Team Engagement: Collaborate with the team to hone and develop new and meaningful outreach strategies
- Gain product knowledge with internal training (via SDR Team/Sales Enablement)
- Be a part of the SDR Interview panel to evaluate culture fit and learn new industry trends
- Sales tech stack SME that answers questions and leads new hire tool training sessions
- Be a regular contributing member of daily SDR stand-ups and weekly Sales Development team meetings where you'll share useful insights with the team to improve our process and focus of industries
- Lead quarterly Sequence revamps and consolidation
- Outreach: Focus on daily activities such as email, calling, and LinkedIn to connect with your prospect where they are most likely to respond
- Key Performance Indicator minimum expectations: 100 dials per week, 200 Emails per week, 50 LinkedIn tasks per week
- Use intent tools like G2 and Gartner to prioritize who to prospect to at the opportune time
- Give real-time feedback on outreach learnings and insights with the sales and marketing team
Application process
- 30-minute video call with a Recruiter
- 30-minute video call with the Hiring Manager
- 60-minute video call with the Interview Team
- 30-minute interview
- 20-minute role play
- 10 minutes for closing remarks and questions
Our take
Many businesses struggle with achieving their marketing goals because they send impersonal messages that fail to engage potential customers effectively. Customer.io aims to change this by offering a marketing automation tool that enables companies to send highly targeted messages to specific audiences, enhancing both retention and conversion rates.
Customer.io sets itself apart from competitors like Klaviyo and Braze by leveraging real-time behavioural data and advanced segmentation, This allows marketers to target individuals based on personal attributes and web history, making their messages more relevant and impactful.
In January 2022, Customer.io expanded its offerings by launching a mobile software development kit for iOS and Android and introducing new integrations with major data warehouse providers, such as Amazon Redshift and Google BigQuery. Following a successful funding round, the company is on its way to accelerating product innovation and expanding its team, aiming for continuous growth and success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$5m
SEED
Mar 2017
$3.4m
SEED
Total funding: $9.9m
Company benefits
- Health & Wellness: We pay 100% medical, dental, vision, and supplemental insurance premiums for you AND your family
- Health Lifestyle Reimbursement: Up to $1,500 USD annually to be used for your healthy living needs, including gym membership, exercise equipment, and health applications
- Unlimited PTO: We recommend about 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 Weeks Paid Parental Leave: For birth, adoption, or foster care
- 401k Retirement Matching: up to 5% dollar-for-dollar match to retirement contributions
- Home Office Set Up: Up to $1,500 USD to help you get your home office set up, so you can do your best work
- Remote Work Stipend: $250 USD per month allowance to cover the costs of internet, cell phone plans, and other remote work costs
- Co-Working Space Reimbursement: Up to $300 USD per month for those times you’d prefer to work in a co-working environment
- Professional Development Budget: Up to $2,000 USD reimbursement per year to use on conferences, books, and seminars that help you develop your skills professionally
- One Month Paid Sabbatical: After five years to treat yourself to a vacation, or spend however you choose
- Company travel: Opportunities to meet in-person with your peers
Company HQ
Nob Hill, Portland, OR
Leadership
Colin Nederkoorn
(Co-Founder & CEO)Extensive experience in Product Management. Most recently, they were Product Manager at LendingTree for 1 year and then Head of Product at ChallengePost for 2 years.
John Allison
(Co-Founder & Board Member)Worked in various roles in Software Engineering since 2014. Previous Software Engineer at Gilt Groupe for 1 year and then became Head of Engineering at ChallengePost.com for 2 years.
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