Finance Operations Senior Specialist, Dotdigital
1 Year Maternity Cover
More information about location
2 days a week in office (London Bridge, London)
Omnichannel marketing automation platform
Be an early applicant
Omnichannel marketing automation platform
201-500 employees
Be an early applicant
More information about location
2 days a week in office (London Bridge, London)
201-500 employees
Company mission
To empower marketers to achieve their goals in faster and smarter ways.
Role
Who you are
- 3+ years in Finance Operations
- Excel/Google Sheets wizard (pivot tables, VLOOKUPs, charts—yes please)
- Strong grasp of sales order processes and enablement strategies
- Experience with problem solving
- Excellent communicator, trainer, and documenter
- Skilled stakeholder manager with the ability to gather requirements and align priorities
- Proactive, solutions-oriented, and always asking “how can we make this better?”
- A strong attention to detail
- Ability to work to tight deadlines and commitment to delivering quality work is essential
- Professional and passionate about providing great customer service
- Confident using IT systems and will have experience of working with data inputting
Desirable
- Experience SAGE 200
- The ideal candidate will have between 1-3 years industry experience
What the job involves
- EMEA Hours: 9:00 AM – 5:30 PM GMT
- We’re looking for an enthusiastic and motivated Finance Operations Senior Specialist to join our team on a maternity cover contract. This role is perfect for someone who enjoys working in a dynamic environment, thrives under deadlines, and is passionate about delivering a smooth, accurate billing experience for clients across global entities
- You will oversee part of the Finance Operations function and act as an escalation point. You’ll work closely with our Operations, Sales, Legal and Finance teams to ensure seamless processes and high customer satisfaction. Full training will be provided on our Dotdigital platform, HubSpot CRM, Deal Hub CPQ and SAGE accounting software
- To succeed in this role, you’ll need to be confident, organised, proactive, and comfortable handling customer communication—including dispute management—with professionalism and clarity. You will report directly into the Head of Finance Operations
- Sales Order Processing and Cancellations
- Oversee the sales order processing queue and deal desk queue, ensuring all tasks are completed within SLA
- Oversee the cancellation processing queue, ensuring tasks are completed within SLA
- Delegate tasks to the wider team and monitor performance
- Handle billing escalations and ensure timely resolution
- Maintain key monthly billrun tasks
- Finance Operations, Sales Enablement & Training
- Train and enable teams on process changes or enhancements
- Create clear and userfriendly documentation that supports consistent adoption
- Provide supportive Finance Operations guidance—coaching, troubleshooting, and promoting best practices
- Department Reconciliation
- Carry out monthly revenue fishing to ensure accuracy in billing audits
- Produce MI on key departmental tasks to support analysis and informed decisionmaking
- Data Maintenance
- Keep all systems up-to-date with accurate billing information, maintaining auditready data
- Drive system adoption, track usage, and continuously improve internal workflows
- Surface trends and insights to support leadership with datadriven decisions
- Maintaining Key Functions Within SLA
- Ensure core functions under your remit are consistently delivered within SLA
- Support monthly billrun closure within strict deadlines
- Manage escalations from the wider team and provide solutions promptly
Application process
- 1. 15-min Screening Call – Say hi to our People Team
- 2. 1-hour Interview – Meet Fin Ops
- 3. 1-hour Final Interview – Meet our leadership
Salary benchmarks
Our take
Dotdigital builds an omnichannel marketing solution for B2C, B2B, and NFP marketers. The company serves thousand's of brands around the globe, counting British Airways, Royal Aeronautical Society, Barbour, Accolade Wines, and City & Guilds among its clients.
Marketers using Dotdigital can create hyper-targeted marketing campaigns that increase businesses' marketing ROI, boosts sales revenue and attracts more qualified leads. What's more, Dotdigital sets itself apart by being the world’s first carbon-neutral marketing automation platform.
Dotdigital's main priority is developing new data-driven digital marketing features in order to increase its customer base. New product launches and strategic investments are key to the company's continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Parental leave: Having a child is one of the biggest moments of your life and whether you’re a mum or dad, we understand the importance the time off work gives you to bond with your family. That’s why we offer an enhanced paternity, maternity and adoption leave policy for new parents.
- Medical cover: We offer medical insurance in all our global locations for our employees to feel reassured and offer options to look after their health and feel supported.
- Paid sick leave: When you’re unwell, you don’t want the added worry of whether you’re going to be paid for time off. That’s why we offer a company paid sick leave policy to support you when you need it.
- Dotdigital day: On top of your annual leave allowance and the holiday closedown period, we give you an extra day’s paid leave per year to use as you wish. It could be a day off on your birthday or a family birthday, a day to move house, or an opportunity to take advantage of the sunny weather!
- Share reward: Those who qualify may be granted a number of share options at no cost to themselves with the option to exercise these shares in the future.
- Wellbeing reward: Everyone has different ways of keeping themselves happy and healthy – the wellbeing reward is a flexible benefit that you can use towards an activity, hobby or membership.
- MyPossibleSelf: We recognise the importance of having on hand mental health and wellbeing support when you need it most. That is why we have a MyPossibleSelf wellbeing app membership for all Dotdigital employees.
- Wellbeing Days: As part of our continued support of employee wellbeing we want to provide you with time to support family, dependents, yourselves, and worthy causes.
- Loyalty reward: We’re proud to have employees who’ve been with the company since day dot and we believe loyalty is definitely something worth celebrating. So, for your first 5 years of service, and every additional 5 years’ service beyond that, have dinner and drinks on us.
- Specific policies to support our employees: There may be times where your personal circumstances can be challenging and mean you require some additional support from us. That is why we have internal policies on Bereavement, Babyloss, Menopause and Fertility Support to ensure you feel supported during this time.
Company HQ
London, UK
Leadership
Milan Patel
(CEO)Milan joined Dotdigital in 2007 as a Group Financial Controller, since then he has held a number of roles and moved into the role of CEO in 2016.
Tom Mullan
(CFO)Prior to joining Dotdigital in 2025, Tom was CFO at Gresham Tech for over 6 years. He was also the CFO at Fadata Group. Director of Commercial FInance (EMEA) at Guidewire Software, and Manager at Ernst & Young.
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