Senior Enterprise Customer Success Manager, Workiva

• 8+ years of related experience
• Bachelor’s degree - An advanced degree will be considered in lieu of experience
• Reliable internet access for any period of time working remotely, as Workiva embraces flexible work arrangements

Desirable

• Workiva is seeking a Senior Enterprise Customer Success Manager who can be a proactive, strategic partner, and trusted advisor who works with sales teams to co-own the long-term success and growth of Workiva's most strategic enterprise customers
• This role is defined by its focus on driving measurable business outcomes, leading cross-functional alignment, and providing director and executive-level consultation that shapes the customer's strategy as it pertains to Workiva solutions
• You will set the standard for excellence within the Customer Success organization
• Develop and cultivate a strategic, high-level network, consistently engaging with Senior Managers, Directors and Executives in customer organizations
• Act as an Enterprise Strategy Consultant, offering guidance that shapes the customer's long-term strategy as it pertains to Workiva solutions
• Secure agreement and buy-in from multiple high-level, cross-functional internal and external leaders
• Own the overall internal strategy to serve the customer, directing resources and departments with cross-functional command and diplomacy
• Demonstrate High-Impact Accountability for driving measurable business outcomes and maximizing customer value
• Define and implement a strategic vision, translating it into actionable execution plans (Vision, Strategy, Prioritization and Execution)
• Drive vision and innovation by recognizing new use cases and expansion potential; expertly connect Workiva solutions to clear, compelling business value and ROI narratives
• Lead discussions as a Consultative Leader, influencing customer decisions and challenging assumptions to drive better results
• Design and institutionalize new, advanced processes for the entire department to resolve highly complex, function-impacting issues
• Build Predictive Risk Models to forecast potential risks and enable proactive intervention before strategy is impacted
• Guide and develop junior team members on strategic thinking and complex problem-solving