Senior Staff Machine Learning Engineer, ServiceNow
DevOps
$201.3-352.3k
Plus equity (when applicable), variable/incentive compensation and ESPP
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$201.3-352.3k
Plus equity (when applicable), variable/incentive compensation and ESPP
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Expertise in Go or Python, OOP, Design Patterns, time and space-efficient algorithms
- Experience building new products that use challenging algorithms
- Expertise in coding efficient, object-oriented, modularized and quality software
- Knowledge of core AI/ML techniques and algorithms
- Knowledge of unit testing, profiling, and code tuning
- Artificial intelligence strategy is a critical skill at Experienced proficiency for IC5 — it applies to how you build and to what you build
- Confident use of AI coding assistants such as GitHub Copilot or Cursor, paired with the critical eye to review AI-generated code as rigorously as any other — catching logic errors, security anti-patterns, and missed edge cases rather than treating model output as production-ready
- AI-assisted debugging and trace analysis, and a clear understanding of the data privacy rules governing what goes into a prompt
- 8+ years of Backend software engineering experience
- 4+ years of designing and operating distributed systems
- 3+ years of Kubernetes in production, including Helm and CI/CD
- Bachelor’s degree in computer science, software engineering, or a closely related technical field required
- A master’s degree may offset up to one year of the experience minimum. Equivalent practical experience is considered where technical depth is clearly demonstrable
What the job involves
- The AI Services Platform Group at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers
- We are a group of researchers, applied scientists, engineers, and product managers with a dual mission
- We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences
- In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future
- We are seeking a Senior Staff Machine Learning Engineer (DevOps) to lead the architecture, optimization, and operational excellence of our AI inference platform
- You will own the end-to-end inference lifecycle—from onboarding cutting-edge models to deploying optimized inference engines in production across multiple backends on Kubernetes infrastructure
- You'll also architect the intelligent gateway layer using Envoy and ext_proc to enforce access control, provide observability, and enable advanced request routing
- This role combines deep technical expertise in GPU compute, LLM APIs, inference frameworks, containerization, orchestration, and API gateway architecture with a bias toward pragmatic engineering and measurable performance impact
- Deploy, scale, and operate services in production Kubernetes environments, including Helm-based deployments and CI/CD pipelines that make releases repeatable and safe to roll back
- Own observability for what you build — meaningful metrics, useful logs, real tracing, and alerts that fire on customer impact rather than on noise
- Debug and resolve production incidents independently, participate in on-call, run root-cause analysis, and operate against defined service level objectives
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 212 more jobs at ServiceNow