Enterprise Customer Success Manager, VERO Leasing

• 8+ years in a client-facing advisory role
• Experience working closely with enterprise accounts
• A service-oriented ethos, strong business acumen and a demonstrated curiosity to solve client problems
• Demonstrated ability in driving customer retention and fostering meaningful client engagements
• Strong organizational skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
• Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
• A passion for building valued relationships with customers
• An analytical and result-focused mindset, coupled with a creative make-it-happen spirit
• Strong interpersonal skills, and a proven track record of working cross-functionally to resolve customer issues
• Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment. Ability to work independently as well as part of a team
• Proficient in SalesForce, Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides), and Tableau

Desirable

• Relationship Building: Build trusted advisor relationships with executive sponsors and all key stakeholders at your client accounts
• Detailed Product/Service Knowledge: Build proficient knowledge base on VERO products and services, understanding how they can be leveraged to help clients achieve desired outcomes. Share insights and strategies with the larger team to improve results across the book of business
• Client Outcomes: Identify strategies and initiatives with each client to help drive engagement and achieve desired outcomes. Be comfortable challenging clients on existing processes to help optimize them. Communicate the value of VERO initiatives and drive customer case studies
• Client Engagement: Responsible for establishing regular touchpoints with clients for account usage, adoption insights, and consulting topics. Partner with Sales to drive Executive Business Reviews with clients to demonstrate ROI and drive additional usage and upsells
• Risk Mitigation: Proactively identify risks to business and proactively identify solutions to address these (working closely with internal stakeholders - sales, product, exec leadership & support)
• Sales: Drive the full sales cycle, continuously seeking creative strategies to attain new business. You’ll surface exciting new revenue opportunities and be responsible for cultivating a healthy pipeline