Project Manager, Kaisa
Customer engagement platform for scalable CX
Be an early applicant
Customer engagement platform for scalable CX
21-100 employees
Be an early applicant
21-100 employees
Company mission
To personalise the buying experience.
Role
Who you are
- Project management experience in B2B SaaS, ideally with enterprise or automotive-sector clients, guiding technical implementation projects (integrations, API-based configuration, or solution deployment)
- Comfortable discussing APIs, integrations, and data flows with technical teams — you don't need to build them, but you need to follow the conversation and translate it into a plan
- Strong stakeholder management across technical and non-technical audiences
- Track record managing multiple concurrent projects under ambiguity
- Experience using generative AI / automation tools to improve how onboarding runs day-to-day - e.g. speeding up documentation and reporting, streamlining status updates, or building lightweight workflows that reduce manual coordination work will be considered a strong advantage
What the job involves
- Join Kaisa's dynamic Business Operations team and be a driving force in our continued growth!
- As our Project Manager, you’ll own the end-to-end onboarding of our enterprise customers guiding their technical and business teams through implementation and integration from kickoff to go-live
- This isn’t self-service or end-user onboarding
- You’ll be the project lead for large organisations’ technical stakeholders, working closely to understand their requirements, translate them into a clear delivery plan, and keep complex projects moving forward
- You’ll coordinate across teams, manage dependencies and expectations while keeping delivery on track across 8-12 week engagements
- You'll also run internal projects that improve how we scale onboarding across our customer base
- This is a good fit if you like being the person who makes complex, multi-stakeholder, technical projects feel simple — and you're comfortable being in the room when integration conversations get technical
- Own onboarding delivery: Turn customer requirements into a clear project plan — scope, milestones, timelines — and drive it to go-live
- Manage risk actively: Spot blockers and dependencies early; escalate and resolve before they cost momentum or customer confidence
- Be the single point of coordination: Customers and internal teams should always know who to ask and what's next
- Build the playbook: Turn what you learn from each onboarding into reusable templates and process improvements
- Support security & compliance documentation: On an as-needed basis (e.g help coordinate initiatives, tracking action items) [~X 1 day/month]
Our take
In the past, customer messaging channels were complex and insufficient, making it difficult for companies to offer effective customer service and thereby boost revenue and customer retention.
Enter Kaisa (formerly Freespee), a cloud communication platform that confronts this issue head-on. It enhances lead management and conversion tools, filling potential revenue gaps across the sales funnel, from lead inception to final outcome. Moreover, Kaisa equips companies reliant on online-to-offline interactions with vital data insights.
Following a 2018 investment, the company embarked on a path of growth. Subsequent investments facilitated advancements in R&D, AI, product development, and an expansion of the engineering team, solidifying Kaisa's commitment to innovation and customer solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2018
$11.1m
LATE VC
Nov 2016
$10.9m
SERIES B
Total funding: $28.1m
Company benefits
- Work-life balance: Achieve the perfect balance between your professional and personal life. Our flexible work arrangements empower you to manage your time effectively, ensuring a harmonious blend of career and personal pursuits
- Holistic well-being: Your well-being is our priority. Enjoy access to comprehensive physical and mental healthcare resources, promoting a healthy and balanced lifestyle. We invest in your wellness so you can thrive both at work and beyond
- Retirement contributions: Secure your future with our robust retirement contribution plans. We partner with you to build a financial foundation, ensuring peace of mind as you plan for the next chapter of your life
- Vibrant community and events: Achieve the perfect balance between your professional and personal life. Our flexible work arrangements empower you to manage your time effectively, ensuring a harmonious blend of career and personal pursuits
- Continuous learning and development: We believe in the power of knowledge. Access our learning and development initiatives, designed to fuel your professional growth
- Time off for social impact: Be a force for good! Enjoy dedicated time off to contribute to sustainability initiatives and community service. As part of Kaisa you have the opportunity to make a positive impact on society
Company HQ
Kungsängen, Uppsala, Uppsala County
Leadership
Daniel Petrell
(CEO)Daniel joined Kaisa in 2010 as a VP of Sales, since then they have held a number of roles and became CEO in 2023. Previously spent over 3 years at IP-Only Telecommunications in various Directorial roles.
Jennie Crafoord
(CFO)Jennie joined Kaisa in 2015 as a Financial Controller, they then became the Head of Finance in 2023 and CFO in 2025.
Salary benchmarks
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